Project Manager, Total Operations

Ipsos • Troy, MI

34d • $55,000 - $60,000 • Hybrid

About The Position

What makes this role important at Ipsos? Project Managers are the single point of contact for our internal clients, we provide superior service and ensure flawless execution of telephone research needs. In this role, you will also work alongside seasoned project managers and other operational departments, including Call Centre staff, Programmers and Data Analysts. Our ideal candidate is a recent post-secondary graduate or has 1 to 2 years of experience in their professional field. Our mission is to provide Ipsos Researchers with data collection that is of the highest quality, with a level of efficiency that is unmatched in North America.

Requirements

• Minimum two years of market research experience with in-depth knowledge of the field process, at the Team Leader level (internal candidates) would be considered an asset
• Bachelor’s Degree or equivalent related experience
• Strong organizational and interpersonal skills, attention to detail and commitment to the accuracy and completeness of information
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Experience and knowledge in managing projects and/or being part of a project team including – scope, budget, timing and quality assurance.
• Ability to resolve conflicting priorities in the delivery of a project; resolve resource issues; and manage project scope to meet expectations
• Able to work independently with a client service approach
• An aptitude for math and advanced Microsoft Excel and Word skills
• Must be a US citizen and pass a security background check

Responsibilities

• Provide an efficient and effective conduit through the research process
• Deal directly with internal clients, Project Managers, MR Programmers and Organization, scheduling and logistics of quantitative research projects
• Ensuring that quality initiatives are followed such as checking logistics and questionnaire programming; working through timelines with 6 departments
• Managing client expectations by troubleshooting for solutions and alternatives in order to increase project profitability
• Checking daily reports on each study and raising “red flags” if a project is going over budget
• Notice necessary details in sampling and questionnaire design
• Deal with tight timelines and ability to multi-task through the variety of stages of the life of a project
• Manage on-going changes to study specifications, timelines and client expectations
• Reviews financials for accurate payment and billing to the client
• Must be able to manage all types of projects including quick turnaround studies, CATI recruiting, business to business studies, evening projects and mixed methodology projects

Benefits

• At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level