Project Manager – Technical Operations
About The Position
About the Team The Technical Operations team provides high-quality execution to help better serve clients across the world on their technical needs. Its regional structure mirrors the commercial organization to best partner with the sales and account management teams. Your Mission We are looking for a skilled and experienced Project Manager / Process Specialist to strengthen our Technical Operations team in New York. The ideal candidate has a solid background in project management, ideally within AdTech, technology, or consulting industry, and a proven ability to improve processes for productivity and efficiency. In this role, you will report to the Senior Director, Technical Operations – Americas and collaborate closely with local and global teams to implement best practices, streamline workflows, and ensure successful execution of high-value initiatives. This position also contributes to global projects and cross-regional initiatives.
Requirements
- Bachelor’s degree in Management, Business, or a related field.
- 3–5 years of project management or operations experience, ideally within the AdTech, technology, or media industry.
- Strong understanding of project management tools and methodologies (e.g., Jira, Confluence, or similar).
- Analytical, organized, and proactive in driving process improvement.
- Excellent interpersonal and communication skills with a collaborative mindset.
- Comfortable managing multiple priorities in a fast-paced environment.
- Curious and detail-oriented, with a continuous improvement approach to workflows and team performance.
Responsibilities
- Contribute to the development and implementation of best practices and standardized processes to deliver best-in-class support.
- Lead and coordinate key operational projects to improve execution, visibility, and collaboration across teams.
- Manage project timelines, documentation, and communication between internal stakeholders.
- Facilitate collaboration and alignment between regional and global teams.
- Coordinate complex projects and technical onboardings for large enterprise partners, ensuring smooth execution and cross-team alignment.
- Support performance tracking and continuous improvement of workflows and tools.
- Promote efficient use of project management systems such as Jira and Confluence.
- Apply agile or hybrid project management frameworks when suitable to enhance collaboration and delivery.
- Oversee Jira workflows and assignments, ensuring requests are properly routed, prioritized, and followed up within the team.
- Partner with other departments on enterprise or global-scale initiatives requiring cross-functional coordination.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
