Project Manager- TAP Operations Lead

Zeiders Enterprises, Inc.

9h•Remote

About The Position

This is a contingent opportunity and would begin work upon the contract award. The Veteran Affairs Transition Assistance Program (VA TAP) supports Service members and Veterans as they transition from military to civilian life. Through a structured curriculum and personalized support, VA TAP delivers education and career guidance, benefits briefings, and resources to promote post-service success. The Project Manager – TAP Operations Lead oversees the implementation and daily operations of TAP briefings and services across all delivery sites. This role manages the staffing plan, service delivery schedules, and performance tracking for TAP delivery. The Operations Lead ensures consistent execution of VA curriculum, manages a geographically dispersed workforce, and leads operational coordination with internal staff, subcontractors, and Government stakeholders.

Requirements

Bachelor’s degree in business, operations management, or related field
PMP or equivalent industry-recognized Project Management certification (must be maintained throughout the contract)
6+ years of experience managing operations on large-scale federal contracts
5+ years’ experience managing, staffing, and overseeing geographically dispersed teams.
Demonstrated success managing remote teams and multi-site service delivery
Strong organizational and problem-solving skills in a high-tempo environment
Experience implementing staffing plans and overseeing daily delivery schedules
Proficiency in Microsoft Office Suite and project management tools
Ability to travel CONUS/OCONUS up to 25% as required
Valid passport (or ability to obtain one)
Must pass a pre-employment background check and be able to obtain and maintain a government clearance.
This position requires access to U.S. Government facilities and systems.
U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Nice To Haves

Prior experience working on VA TAP contract
Master’s degree in operations management, business administration, organizational leadership, or related field
Familiarity with VA or DoD transition programs
Experience working under a Quality Assurance Surveillance Plan (QASP)
Prior military experience or support to transitioning Service members

Responsibilities

Lead nationwide TAP operations, including delivery planning, staffing, scheduling, and risk mitigation
Supervise Regional Managers and Site Leads to ensure consistent service execution across 300+ delivery locations
Maintain the VA-approved Staffing Plan and coordinate with HR on recruitment, onboarding, and credentialing
Monitor staff availability, training status, and credential compliance across all regions
Oversee real-time resolution of staffing gaps, delivery issues, and onsite escalations
Support the Project Manager in implementing the Project Management Plan and Quality Control Plan
Coordinate with curriculum and training leads to ensure operational alignment with content and delivery standards
Generate internal performance summaries and escalate issues that impact compliance or quality
Ensure facilitators adhere to VA policies, presentation protocols, and delivery timetables
Provide regular updates and recommendations to the Program Manager and Deputy PM
Manages subordinate employees, along with potential vendor support and matrix staff.
Responsible for the overall direction, coordination, and evaluation of their team.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.