Project Manager, Support Services

Ricoh Americas Holdings • Tucker, IL

3d • Remote

About The Position

Project Manager, Support Services Position Profile Independently, or under the general direction of a Senior Project Manager, oversees high-priority projects that often require significant resources and high levels of functional integration. Serves as the primary point of contact from contractual award through steady-state realization. Interfaces with all areas affected by the project, including internal and external stakeholders and third-party resources. Ensures adherence to established processes and policies. May communicate with executive management (internal and external) regarding project status.

Requirements

• Four-year college degree preferred, or equivalent experience in a related field.
• Minimum of 5 years of experience managing technical projects and effectively communicating with technical stakeholders across all phases of the project lifecycle.
• Project Management Professional (PMP) certification or ability to sit for the PMP exam within one year of hire.
• Ability to travel domestically up to 50% of working time.
• Valid driver’s license required.
• Strong presentation skills for clients and senior management.
• Ability to solve practical problems and manage a variety of variables in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Advanced proficiency in MS Office Suite, including MS Project, Excel, and PowerPoint.
• Ability to create, maintain, and publish comprehensive performance reports for assigned projects
• Proven ability to translate complex technical concepts into clear scope, requirements, acceptance criteria, and delivery plans for both technical and non‑technical audiences.
• Fluency in Agile, Waterfall, and hybrid delivery.

Responsibilities

• Review project proposals, contracts, and Statements of Work to determine timelines, funding limitations, procedures, staffing requirements, and resource allocation for various project phases.
• Establish work plans and staffing for each phase of the project; arrange recruitment or assignment of project personnel.
• Confer with project staff to outline work plans and assign duties, responsibilities, and scope of authority.
• Direct and coordinate activities of project personnel to ensure projects progress on schedule and within budget.
• Prepare status reports and adjust schedules or plans as required; prepare project reports for management, clients, or other stakeholders.
• Coordinate project activities among internal resources, regulatory agencies, third-party contractors, suppliers, service providers, and customer resources.
• Comprehend, adhere to, and comply with the Ricoh Methodology Framework.
• Perform other duties as assigned by PMO Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees