Project Manager Supervisor (Legal Operations)

New Frontier Immigration Law•Glendale, AZ

16h

About The Position

Why Apply to New Frontier Immigration Law Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our fast-growing law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems. Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don't just offer a job: we provide an environment that challenges you to become the best version of yourself and helps build the operational infrastructure that makes life-changing legal work possible at scale. Learn more about New Frontier Immigration Law here . Learn more about our CEO/Founder Hillary here . Learn more about our Core Values here . Role Objective The Project Manager Supervisor leads a team of certified Project Managers who collectively manage active immigration cases. This role ensures every case moves systematically through its lifecycle, deadlines are met, quality standards are maintained, and our 24-hour operations model functions seamlessly across time zones. The Project Manager Supervisor will develop, coach, and supervise Project Managers who orchestrate workflows between attorneys, paralegals, legal assistants, and clients. They'll ensure their team follows systematic processes, maintains accountability, identifies bottlenecks proactively, and continuously improves operational efficiency.

Requirements

Strong understanding of workflow optimization, process improvement, and bottleneck elimination
Exceptional leadership and coaching skills
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
High emotional intelligence and conflict resolution capability
Ability to balance empathy for team members with accountability for results
Strategic thinker who can see the big picture while managing tactical execution
Comfortable with ambiguity and building systems in fast-growth environments
Must work Arizona business hours (8 AM - 5 PM Arizona time, Monday-Friday)
Available for real-time collaboration with US-based leadership and legal teams
Reliable high-speed internet connection and professional home office setup
Project Management Certification ( ): Must hold active certification: PMP (Project Management Professional), Six Sigma (Green Belt or higher), CSM (Certified Scrum Master), PMI-ACP (Agile Certified Practitioner), PRINCE2, or equivalent
Deep expertise in project management methodologies (Agile, Waterfall, Lean, Six Sigma, Kanban)
Certification must be current and in good standing
Continuing education in project management methodologies is preferred
Leadership Experience: 5-7 years of project management experience with at least 3 years managing teams of Project Managers
Proven track record leading teams of 5-10+ project managers or program managers
Experience in high-volume, deadline-intensive industries (legal, healthcare, financial services, logistics, technology)
Demonstrated ability to develop underperforming PMs into high performers
Comfortable managing geographically distributed teams across time zones

Nice To Haves

Legal industry experience (law firm operations, legal process outsourcing, legal tech)
Immigration law familiarity (case types, timelines, compliance requirements)
Experience managing 24-hour operational models
Background in legal project management or case management systems

Responsibilities

Team Leadership & Development Supervise, coach, and develop a team of 6-10 certified Project Managers
Conduct weekly 1-on-1 meetings to provide coaching, remove blockers, and support professional growth
Set clear performance expectations and KPIs for each Project Manager
Conduct performance reviews, compensation recommendations, and promotion decisions
Handle performance management issues when necessary
Foster a culture of accountability, continuous improvement, and mission alignment
Operational Strategy & Process Excellence Refine case management workflows to optimize efficiency and quality
Ensure all Project Managers follow standardized checklists, SOPs, and systematic processes
Monitor team-wide metrics: case progression rates, bottleneck identification, on-time completion rates, error rates
Identify process gaps and inefficiencies; implement solutions collaboratively with leadership
Partner with the Head of Legal Operations to align the PM strategy with the legal team needs
Oversee a 24-hour operations model to ensure seamless handoffs between US-based and international PM shifts
Conduct root cause analysis when cases stall or errors occur; implement corrective actions
Build and maintain PM team playbooks, training materials, and best practices documentation
Cross-Functional Collaboration & Stakeholder Management Partner with attorneys and Paralegal Supervisors to resolve workflow issues
Serve as an escalation point when Project Managers encounter blockers with legal teams
Attend leadership meetings to provide case progression updates and operational insights
Work with the Head of Operations to ensure PM workflows support attorney productivity
Communicate proactively with stakeholders about risks, delays, and process improvements
Systems & Tools Management Oversee the Project Manager's use of the case management system and project management tools
Ensure data accuracy and completeness in case tracking systems
Identify technology needs to improve PM efficiency (dashboards, automation, integrations)
Partner with Operations on tool implementation and training
Generate executive-level reports on case pipeline health, team performance, and operational metrics