Project Manager/Sr Project Manager, Customer Experience - Automation (Dallas, TX, US)

American Airlines•Dallas, TX

32d

About The Position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! This role is part of the Airport Operations Automation team within the Baggage Services Division. This role for our baggage movement applications, you will serve as the primary advocate for the end users - the airport personnel who rely on our tools daily to manage baggage operations efficiently. You will be responsible for representing the voice of the customer, ensuring that product development aligns with operational needs, and driving continuous improvement across our suite of baggage services solutions.

Requirements

Undergraduate degree in Business Administration or related field or equivalent experience/training
3 years of airline experience
3 years Project Management experience
2 years experience developing business solutions, finance, or related analytical work
Customer Planning and/or operational (airport/res) experience or equivalent
Extensive experience writing business requirements including project and capital justifications
Knowledge of Microsoft Office to include Word, Excel, etc.
Knowledge of corporate policies and operational processes and procedures
Ability to work with minimal supervision
Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
Ability to effectively manage multiple, concurrent projects
Ability to effectively interact with all levels of employees
Ability to build strong consensus and achieve results though others
Ability to collaborate across a wide variety of departments and intra department

Nice To Haves

Project Management experience or airport related

Responsibilities

Leads management of and reporting on assigned projects, using standard project management methodology and tools
Oversees all aspects of assigned projects from original concept through final implementation
Acts as Customer Planning's primary point of contact and subject matter expert for the project and other projects
Acts as resource to key internal departments to define and prioritize requirements
Prepares business case justifications in support of all capital asset requisitions
Uses project management tools and techniques to achieve project milestones in timely manner
Liaises with other Customer Experience Delivery groups and Airport analysts and with business owner(s)/customer(s) and all other areas/individuals and business stakeholders, including training, IT, testers etc. affected by the project
Ensures proper project document requirements and deliverables are clearly defined and delivered
Conducts project meetings; completes project tracking/analysis reports; reports to management and business owners regarding project progress, issues, and risks
Provides task and analytical guidance to project team
Coordinates field station preparedness and training support
Communicates project status to management and business leaders as necessary via presentations and other business documents
Identifies barriers and solutions requiring management intervention
Leads change management initiatives
Develops and assists in the development of detailed requirements and project scope. Defines and prioritizes Customer Planning requirements
Identifies concerns, research solutions and assist with testing
Negotiates for resources (as required) within the context of the project objectives, requirements, and priorities

Benefits

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

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