Project Manager, Senior

Benchmark Solutions LLC • Chicago, IL

1h

About The Position

In this vital customer-facing role, you will?drive?the implementation of our system with a sense of urgency balanced with quality delivery.? You’ll leverage a consultative project management approach to the implementation, use acquired knowledge in enterprise SaaS configuration techniques,?apply best practice roll-out strategies, and conduct training with police and other government agencies.?You have an interest in working with police and government agencies to understand their operational context and provide a software experience that exceeds their expectations. ?

Our ideal candidate loves problem-solving, understands that the details are key, and enjoys digging into them with a transparent and collaborative approach. In addition to managing our growing customer base, you will work with the Senior Leader, Customer Implementations to enhance current processes.?

Requirements

• Demonstrates innovative and experimental mindset
• Excellent oral and written communication skills, experience communicating with executive stakeholders
• ?Strong logical, analytical, and reasoning abilities
• Extremely detail oriented
• Naturally process-oriented and driven?
• Independent – enjoys taking on new challenges and running with them?
• Likes working in a collaborative, fast-paced environment
• ??Proficient in Salesforce, Confluence, JIRA and Project Management tools (ex. MS Project, Smartsheets, etc.)
• Bachelor’s degree preferred; Master’s degree is a plus
• 5+ years of relevant technology/software implementation
• 4+ years in a SaaS environment, preferably with Enterprise customers
• Project management certifications: PMP preferred?

Nice To Haves

• Comfortable under pressure, with high-stakes deadlines in a fast-paced environment
• Able to interpret and communicate complex concepts clearly
• Able to communicate concisely and persuasively with customers, product managers and engineers
• Passionate about the Benchmark Analytics mission, and improving outcomes in the public sector

Responsibilities

• Lead the implementation of the Benchmark Management System for simultaneous customer projects
• Develop Project Charters and Project Plans, considering project scope and resourcing
• Provide regular communication with customers regarding implementation progress
• Serve as a Voice of Customer between our engineering / product teams and our customers/system users
• Collaborate across departments and teams to ensure project tasks are completed within scope and on-time
• Provide communication to a wide audience, highlighting project status and open risks
• Identify risk and lead internal escalations to address/mitigate
• Create and deliver customer training and documentation
• Drive internal improvements including solution and creation of training materials to drive change

Benefits

• A competitive salary and benefits package
• Unlimited paid time off (PTO)
• Medical, dental, and vision plan offerings along with 401(k)
• Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.
• Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.
• The satisfaction that comes with being part of a solution that has real impact in the world
• A diverse workforce and inclusive environment that embraces unique contributions and experiences
• An empowered culture that encourages creativity and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level