Project Manager, Senior

Blackbaud

13d•Remote

About The Position

The Blackbaud Customer Success Services team is looking for a Senior Project Manager to join our Services PMO. Senior Project Managers are responsible for managing large/complex customer projects involving Blackbaud’s solutions. Project Managers serve as the main point of contact for customer and internal project teams and are responsible for the overall success of the project. Individuals in this role must have excellent customer service skills and are responsible for ensuring customers have a superior customer experience. Project Managers work with cross-functional teams to schedule and manage project delivery. This team is evaluated on project implementation process, customer care and customer satisfaction. Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email [email protected].

Requirements

5-7 years of experience in project management.
Proficient in Microsoft tools, including MS Project.
Demonstrated ability to manage strategic customers and projects.

Nice To Haves

Prior experience with implementing CRM solutions desired.
Knowledge of Blackbaud products and the non-profit industry are a plus.
Experience in Salesforce is a plus.
PMP certification is a plus.

Responsibilities

Managing custom implementations for Blackbaud’s customers.
Development of project plans including strategy definition, project forecast allocation, timelines and milestones, and contingency planning.
Application of business and technical knowledge in the development of project plans and tools to manage the delivery of the services.
Collaboration across resources to effectively carry out tasks and deliverables within the project.
Management of project status, risk management, staff mentoring and deliverable quality assurance, budget, and timeline.
Maintain project data in internal systems and project management tool, including project status updates, forecasts, backlog updates etc.
Ability to influence others to gain consensus on a desired outcome.
Thinks through and clearly communicates goals, interests, and positions in negotiation or conflict situations.
High degree of autonomy and ability to collaborate across multiple internal and external stakeholder organizations.
Willingness to act with empowerment to think innovatively and creatively on ways to provide customer solutions and improve Blackbaud processes.
Excellent verbal and written communication skills and ability to influence at all levels of customer engagement.
Strategic and critical thinker with the ability to manage multiple priorities and projects.