Project Manager, Sales Process

Itron, Inc. • Raleigh, NC

7d • $75,000 - $138,000 • Hybrid

About The Position

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. A dynamic and experienced Project Manager responsible for overseeing and optimizing sales processes. The ideal candidate has a strong background in sales, sales enablement, Lean methodologies, and continuous improvement practices, including Value Stream Mapping (VSM). Six Sigma and/or Lean certification is highly desirable. This role leads teams performing project management duties involving cross‑functional groups focused on delivering internal products or administrative systems. It oversees planning and scheduling, monitors programs and projects from initiation through delivery, and interfaces with internal Sales customers. The position organizes project activities and interdepartmental meetings, ensures communication flow, and drives on‑schedule project completion. It may assign and monitor work of technical personnel, providing guidance on instructions and objectives. The role also selects, develops, and evaluates personnel to ensure efficient and effective operations. Duties and Responsibilities Sales Process Management Lead the design, governance, and continuous improvement of end‑to‑end sales processes that enhance seller efficiency, customer centricity, and operational consistency across the organization. Ensure processes align with the needs of a tech‑driven Utilities & Energy customer base and support scalable, innovative workflows. Lean & Continuous Improvement Apply Lean and Continuous Improvement methodologies (e.g., value stream mapping, PDCA, root‑cause analysis) to eliminate waste, remove bottlenecks, and strengthen process reliability. Drive a culture of accountability and agility by implementing standardized best practices and measurable performance improvements. Project Leadership Lead cross‑functional projects from scope through implementation, ensuring on‑time delivery, clear communication, and alignment with strategic business objectives. Anticipate risks, manage dependencies, and ensure stakeholder adoption using structured change‑management practices. Stakeholder Collaboration Partner closely with Sales leadership, Order Management, Marketing, Finance, Proposal teams, IT/CRM, and Enablement to ensure cohesive, customer‑centric sales process execution. Facilitate collaborative workshops, incorporate diverse viewpoints authentically, and strengthen cross‑team alignment. Performance Monitoring Monitor, analyze, and report on sales process performance using clear KPIs and dashboards. Recommend and execute data‑driven actions to optimize throughput, improve seller productivity, and elevate the customer experience. Strategic Planning Support development of long‑term sales process strategies that enable growth in a rapidly evolving Utilities & Energy technology landscape. Partner with leadership to identify emerging needs, process gaps, or systems enhancements required to support organizational goals. Training & Development Support training, documentation, and enablement efforts to ensure sellers and cross‑functional partners can confidently adopt improved processes and tools. Reinforce adoption with clear communication, stakeholder feedback loops, and continuous learning.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• 5+ years of experience in sales or sales‑support functions within a complex, cross‑functional environment.
• Hands‑on experience with Lean/Continuous Improvement tools (VSM, PDCA, root‑cause analysis/5 Whys, standard work).
• Proven ability to lead cross‑functional projects end‑to‑end including planning, execution, monitoring, risk management, and stakeholder communication.
• Strong process design and optimization capability (current‑state mapping, future‑state design, KPI definition).
• Excellent facilitation and stakeholder‑management skills with the ability to influence across Sales, Finance, Marketing, Customer Success, and IT/CRM.
• Data‑driven problem‑solving skills with strong storytelling abilities; expertise with Excel and comfort navigating CRM/reporting dashboards.
• Demonstrated accountability, agility, and collaboration in driving process changes that result in measurable, sustained improvement.

Nice To Haves

• Proven track record of managing and improving sales processes in a high‑growth or tech‑enabled environment.
• Experience in sales enablement and modern sales methodologies.
• Lean certification (Green Belt, Black Belt, or equivalent).
• Ability to facilitate cross‑functional workshops, quantify baseline vs. improved performance, establish controls, and sustain gains.
• Experience with process redesign and sales‑system enhancements, including building project plans, managing risks, organizing stakeholder reviews, and driving adoption through clear change‑management practices.
• Strong innovation mindset with the ability to challenge the status quo and introduce customer‑centric improvements aligned with the Utilities & Energy sector’s evolving needs.

Responsibilities

• Sales Process Management Lead the design, governance, and continuous improvement of end‑to‑end sales processes that enhance seller efficiency, customer centricity, and operational consistency across the organization. Ensure processes align with the needs of a tech‑driven Utilities & Energy customer base and support scalable, innovative workflows.
• Lean & Continuous Improvement Apply Lean and Continuous Improvement methodologies (e.g., value stream mapping, PDCA, root‑cause analysis) to eliminate waste, remove bottlenecks, and strengthen process reliability. Drive a culture of accountability and agility by implementing standardized best practices and measurable performance improvements.
• Project Leadership Lead cross‑functional projects from scope through implementation, ensuring on‑time delivery, clear communication, and alignment with strategic business objectives. Anticipate risks, manage dependencies, and ensure stakeholder adoption using structured change‑management practices.
• Stakeholder Collaboration Partner closely with Sales leadership, Order Management, Marketing, Finance, Proposal teams, IT/CRM, and Enablement to ensure cohesive, customer‑centric sales process execution. Facilitate collaborative workshops, incorporate diverse viewpoints authentically, and strengthen cross‑team alignment.
• Performance Monitoring Monitor, analyze, and report on sales process performance using clear KPIs and dashboards. Recommend and execute data‑driven actions to optimize throughput, improve seller productivity, and elevate the customer experience.
• Strategic Planning Support development of long‑term sales process strategies that enable growth in a rapidly evolving Utilities & Energy technology landscape. Partner with leadership to identify emerging needs, process gaps, or systems enhancements required to support organizational goals.
• Training & Development Support training, documentation, and enablement efforts to ensure sellers and cross‑functional partners can confidently adopt improved processes and tools. Reinforce adoption with clear communication, stakeholder feedback loops, and continuous learning.

Benefits

• This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees