Project Manager - National Accounts

Loeb Electric • Columbus, OH

122d

About The Position

The Project Manager is responsible for the full execution of assigned projects within National Key Accounts. This role ensures project milestones are completed on time, within budget, and to customer expectations. The Project Manager will operate with high independence, providing direction to coordinators/support staff, mentoring junior team members, and serving as a key customer-facing representative. Success in this role requires self-direction, organizational excellence, and a strong ability to balance detail-driven execution with professional communication.

Requirements

• 3–5 years of project management or related experience in distribution, retail, service, or construction/lighting/electrical.
• Proven ability to manage projects independently with minimal supervision.
• Demonstrated success in customer-facing roles, with strong communication and relationship-building skills.
• Advanced organizational and time-management skills, able to juggle multiple priorities.
• Strong Excel/Smartsheet skills (filters, pivot tables, formulas).

Nice To Haves

• Bachelor’s degree in business, operations, or related field (or equivalent work experience).
• PMP or CAPM certification.
• Experience working with large, multi-site customers (Fortune 500).
• Familiarity with ERP systems (Epicor Eclipse preferred).
• Experience mentoring or coaching junior team members.

Responsibilities

• Lead assigned projects from planning through completion, including forecasting, scheduling, risk management, and financial reconciliation.
• Partner with Sr. Program Manager and National Account Executive to develop comprehensive project plans, including scope, objectives, timelines, and budgets.
• Manage project scope, timeline, and budget, adjusting as needed to accommodate changes.
• Monitor project progress and proactively address issues or risks.
• Handle critical operational tasks directly, including updating project schedules, entering and maintaining accurate data in systems, verifying order details, and tracking shipments to ensure timely delivery.
• Implement risk management strategies to ensure successful outcomes.
• Conduct regular project reviews and post-project evaluations to assess performance and identify improvement opportunities.
• Ensure project deliverables meet quality standards and client expectations.
• Serve as the point of contact for project-related communication with assigned customers.
• Manage customer expectations in a high-volume, fast-paced environment, maintaining professionalism and urgency when addressing escalations.
• Lead customer calls, provide proactive updates, and resolve escalations professionally.
• Communicate project status updates to internal and external stakeholders.
• Generate weekly reports aligned to project objectives.
• Provide direction and mentorship to Project Coordinators and Support Specialists.
• Set priorities, review work quality, and escalate performance challenges as needed.
• Coordinate project resources, including team members, vendors, and stakeholders.
• Facilitate effective team collaboration and decision-making throughout the project lifecycle.
• Foster a positive and productive work environment that encourages innovation and continuous improvement.
• Support development of project resources to improve efficiency and best practice adoption.
• Partner with purchasing, logistics, sales, and vendors to align schedules and forecast material needs.
• Collaborate with internal teams to align timing, inventory, and storage with customer requirements.
• Work with external stakeholders to ensure project timelines are met and deliverables are fulfilled.
• Identify and recommend enhancements to workflows, reporting, and execution strategies.
• Maintain and update program job aids, standard operating procedures, and reference documents.
• Ensure data used in project planning, execution, and reporting is accurate and current.
• Utilize internal platforms (Epicor Eclipse, Smartsheet, Groove, customer portals, etc.) to manage data, reporting, and communication.
• Capture and analyze project data using internal and external technologies.
• Demonstrate a strong work ethic, proactive communication, and superior customer service.
• Uphold and strengthen Loeb Electric’s reputation through consistent professionalism and customer advocacy.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees