Project Manager, Marketing Operations

Art and Wellness Enterprises • Bentonville, AR

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About The Position

The Project Manager, Marketing Operations is responsible for managing the intake, planning, execution, and delivery of marketing and communications projects across Crystal Bridges and the Momentary. Reporting to the Senior Director of Marketing Strategy & Operations, this role serves as the operational backbone for the Brand Strategy & Communications team, ensuring work moves efficiently from request through delivery. This position partners closely with marketing strategy, creative, content, digital, production, and external stakeholders to translate project requests into clear scopes, timelines, and workflows. The Project Manager brings structure, prioritization, and clarity to a high-volume, fast-paced environment and plays a critical role in improving processes, reducing risk, and increasing on-time, high-quality delivery.

Requirements

• Bachelor’s degree in project management, communications, marketing, or a related field preferred.
• Three to five years of experience in project management, marketing operations, or a related role.
• Experience managing complex, cross-functional projects with multiple stakeholders.
• Strong project planning, organization, and prioritization skills.
• Ability to manage ambiguity and shifting priorities while maintaining momentum.
• Clear, confident written and verbal communication skills.
• Strong attention to detail and follow-through.
• Comfort working with dashboards, timelines, and reporting.
• Experience with project management tools; familiarity with enterprise platforms is a plus.
• Collaborative, solutions-oriented mindset and commitment to continuous improvement.

Responsibilities

• Project Intake, Scoping & Prioritization Manage marketing and communications intake requests, ensuring submissions are complete and ready for review.
• Partner with strategy and leadership to define project scope, goals, timelines, and resourcing.
• Support prioritization decisions across exhibitions, programs, events, membership, and institutional initiatives.
• Project Planning & Execution Build and manage project plans, timelines, dependencies, and milestones using the team’s project management system.
• Facilitate kickoffs, check-ins, and handoffs to ensure shared understanding and accountability.
• Track progress across multiple concurrent projects and proactively identify risks, bottlenecks, and timeline impacts.
• Cross-Functional Coordination Serve as the primary point of coordination between marketing strategy, creative, digital, production, and external partners.
• Ensure stakeholders are informed of status, changes, and delivery expectations.
• Support review and approval workflows to maintain quality, accuracy, and brand alignment.
• Process, Tools & Reporting Maintain accurate project documentation, statuses, and reporting dashboards.
• Support adoption and continuous improvement of project management tools, templates, and workflows.
• Provide visibility into workload, capacity, timelines, and delivery performance for leadership.
• Support large-scale and complex initiatives such as exhibitions, festivals, expansion-related projects, and institutional campaigns.
• Contribute to the development of standards, playbooks, and best practices for Marketing Operations.
• Mentor and support team members on project workflows and expectations.
• Perform other job-related duties as assigned in response to evolving organizational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level