Project Manager, Launch and Scale

Zipline•South San Francisco, CA

8h•Onsite

About The Position

Zipline is seeking a Program Manager to focus on partner integration and drive operational excellence for retail, restaurant, and healthcare partners. This role involves serving as the operational voice in the rollout of the Zipline Network, ensuring seamless integration into existing workflows and enhancing overall efficiency for partners. The Program Manager will collaborate closely with Product, Customer Success, Flight Test, and Engineering teams to refine, test, and validate solutions, ensuring they meet partner needs and deliver exceptional results. Expertise in new system implementations will be crucial for defining workflows, ensuring regulatory compliance, and facilitating successful adoption. Contributions will include validating operational feasibility, developing training materials, and creating onboarding playbooks, directly impacting partner success and operational performance. The ideal candidate has a passion for system rollouts, workflow optimization, and driving operational efficiency.

Requirements

3+ years of operational experience in healthcare (preferably pharmacy or laboratory), restaurants, or retail.
Strong ability to bridge operational and technical teams, ensuring that system implementations align with on-the-ground workflows.
Demonstrated experience leading new system rollouts, ensuring compliance, workflow integration, and operational efficiency.
Experience in training development, process documentation, and change management to support system adoption.
Strong analytical skills with the ability to identify inefficiencies and implement data-driven improvements.
Excellent communication and stakeholder management skills, with the ability to advocate for operational needs within cross-functional teams.
A proactive problem-solving mindset, capable of navigating complex operational challenges and driving continuous improvement.
Willingness to travel up to 50% to support partner operations and engagements.
Eligibility to work in the U.S.

Nice To Haves

Familiarity with healthcare compliance standards (e.g., HIPAA, CAP, CLIA, or FDA regulations) and their impact on operational procedures.

Responsibilities

Serve as the operational lead for implementing Platform 2 commercial operations, ensuring that changes align with workflows, compliance requirements, and efficiency goals.
Work with partner operations teams to gather insights and define requirements for system integrations.
Develop and maintain SOPs, workflows, and training materials to support smooth adoption of new processes and tools.
Identify and drive critical milestones for partner implementations, ensuring smooth and timely execution.
Execute testing and validation of new features, processes, and tools before deployment to partners.
Research and implement industry-specific compliance processes, ensuring adherence to relevant regulations and Zipline’s quality standards.
Collaborate with internal teams to prioritize and translate partner feedback into actionable product improvements.
Lead operational testing and validation for new packaging and delivery processes to ensure quality and compliance.
Analyze operational data to identify inefficiencies in partner workflows and implement targeted improvements.
Create and execute onboarding roadmaps and playbooks to streamline partner integration and drive faster adoption.