Project Manager – Implementations and Onboarding

GRUBBRR•Boca Raton, FL

2d•Onsite

About The Position

Grubbrr is seeking a driven, customer-facing Project Manager to lead the end-to-end onboarding and implementation of new clients onto the Grubbrr platform. This is a highly visible role within the organization, responsible for balancing scope, timeline, budget, technical coordination, and customer expectations across complex, multi-system implementations. You will serve as the primary point of accountability for successful delivery, working closely with internal teams and external stakeholders from kickoff through go-live. This role is best suited for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments, enjoys cross-functional collaboration, and is comfortable owning outcomes.

Requirements

Bachelor’s degree in Business Administration, Communications, Information Technology, or equivalent practical experience
2–5 years of experience in a customer-facing project management role, leading complex software implementations
Demonstrated ownership of project scope, budget, timelines, and delivery commitments
Experience managing multiple large projects or programs requiring cross-functional coordination
Proven ability to communicate and influence Director-level and executive stakeholders
Strong negotiation, conflict resolution, escalation, and executive communication skills
Ability to weigh business and technical requirements, identify dependencies, and develop realistic project plans and estimates
Comfortable working in a fast-paced, high-energy, team-oriented environment
Strong written and verbal communication skills
Must work full-time in Grubbrr’s Boca Raton, FL office
This role does not require hands-on software development but does require comfort working closely with technical teams, reviewing technical designs, and supporting configuration, testing, and deployment activities.

Nice To Haves

Experience implementing restaurant, retail, hospitality, or fintech platforms
Experience managing enterprise or multi-location software deployments
Familiarity with QA, UAT, and structured delivery methodologies
Experience mentoring junior project managers or implementation team members

Responsibilities

Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations.
Ensure projects are delivered on time and within budget, while adhering to Grubbrr’s project governance and delivery standards.
Monitor project progress, proactively identify risks or issues, and adjust plans as needed to ensure successful outcomes.
Track project resource utilization and manage alignment with allocated budgets and staffing plans.
Serve as the primary customer interface throughout the implementation lifecycle.
Establish trusted advisor relationships with client stakeholders by providing clear communication, structure, and leadership.
Lead difficult but necessary conversations related to scope, timelines, budget, resources, and change management.
Capture, document, and formally communicate outcomes of key decisions and escalations.
Manage day-to-day execution of implementations across Product, Engineering, QA, and Customer Success.
Facilitate requirements gathering and assist with the creation of project deliverables as needed.
Own and coordinate the creation of technical design documentation for complex projects by interfacing with Product Owners, Architects, and Developers.
Identify opportunities to leverage the full Grubbrr technology stack to meet customer objectives.
Provide hands-on support with configuration and customization of Grubbrr products during implementations.
Write and review QA and UAT scripts as necessary.
Manage User Acceptance Testing (UAT) with end users, including coordination, execution, and formal sign-off.
Prepare user-facing documentation and training materials to support successful adoption.
Facilitate project review and status sessions with clients and internal teams.
Define project success metrics and lead retrospectives with cross-functional delivery teams.
Apply business knowledge and analytical skills to identify opportunities for process improvement and delivery optimization.
Adopt and reinforce standardized implementation and development lifecycle methodologies.