Project Manager - Implementation

Ready Education LLC•Burlington, MA

21h•Remote

About The Position

The Project Manager will report to the Manager, Implementation Services and is responsible for leading complex client onboarding and training projects, ensuring the successful implementation of Ready Education solutions, and providing professional services. This role serves as a trusted advisor to clients, delivering high-quality experiences and guiding them through best practices, while also contributing to internal process improvement and knowledge.

Requirements

Must have a bachelor's degree in a relevant field such as business, finance, economics, information technology or a related discipline.
Must have a minimum of 3 years of work experience with clients; computer skills and strong communication skills.
Must have previously worked in an Implementation, Support or other Client Services role.

Nice To Haves

Experience in Higher Education, especially in working with the administration of computer systems and platform solutions
Knowledge of Ready Education products.

Responsibilities

Onboard new clients onto Ready Education’s product(s) by creating new instances, activating features, and aiding the client in configuring their platform according to their institution’s needs
Provide training and platform consultation to ensure a smooth onboarding experience
Serve as the Project Manager for their portfolio of clients during the onboarding phase
Deliver professional services such as training (virtual and onsite), platform consultation and webinars
Serve as Subject Matter Expert (SME) for Ready Education products and services
Create help center documentation and tutorial videos for new features and enhancements as required, in collaboration with the Product and Support teams
Participate in process improvement initiatives as required

Benefits

A chance to work towards an amazing mission of helping students succeed as a team member of a global tech startup
Remote first work environment: Ability to work from anywhere in North America with flexible hours
Generous paid vacation time
A chance to travel while working remotely
Continuous learning and growth culture with many opportunities to develop professionally
Health Benefits including health, dental, vision, company funded life & disability insurance and identity protection
Participation in matching 401K plan
Team bonding activities
Professional development opportunities
Home Office Set up support with a company laptop & equipment
A chance to work with a global collaborative, friendly and diverse team
And Company Swag!