As a Project Manager - Implementation at MEDITECH, your role is to assist customers in meeting target dates of key milestones to ensure the successful go-LIVE of the MEDITECH Enterprise Health Record (EHR) system. As part of our Client Services team, your job would involve: Ensuring a high level of communication between MEDITECH staff and their customers through regular project status calls and on site meetings Interacting directly with executive and project management level customers (remotely and otherwise) to ensure project milestones are met Acting as the primary contact for customer-escalated issues and help ensure the right resources are put in place to resolve issues Creating a customer-specific project plan and helping to ensure customers meet deadlines on time in accordance with their identified implementation plan Collaborating with customers and certified consulting firm project managers on project planning, defining organizational priorities, goals, and objectives Overseeing high level, multi-division projects as needed Engaging directly with C-level customer executives, as well as MEDITECH executives Garnering support from other groups within MEDITECH Exhibiting a thorough understanding of the customer's strategic direction, needs and organizational structure, and communicating that information to MEDITECH staff clearly and efficiently Understanding MEDITECH's goals, solutions, and strategic initiatives in order to effectively communicate information to the customer Taking initiative to foster collaboration and team building within the Project Manager group and offering new ideas for process improvement, etc. Attending prospect/sales visits as needed either on-site or at MEDITECH with the sales team Traveling 30-50% to sites within the United States and Canada (months may be less or more, depending on the workload) to attend on-site visits to each customer involving strategic planning sessions, kick-off visits, status visits, appropriate optimization visits, physician advisory meetings and executive steering committee, or other C-level meetings.