Project Manager - Implementation

Shopmonkey•San Francisco, CA

24d•$80,000 - $100,000•Hybrid

About The Position

As Project Manager, you will be instrumental in onboarding large-scale enterprise and mid-market customers, from project initiation to final deliverables. You will have the chance to work closely with multiple teams across the organization as well as key project stakeholders externally. You will have a hand in honing our internal processes and tools to improve our impact and scalability. You will own enterprise and mid-market projects through the onboarding and deployment lifecycle and ensure that projects stay on track and all stakeholders are aligned throughout. Please note: For those who live in the San Francisco Bay area, this is a hybrid role in with 2/days week in office required for team collaboration, at either our Morgan Hill or Larkspur office. You will have the opportunity to: Oversee and directly manage enterprise and mid-market projects from initiation to completion Set and manage customer expectations throughout the lifecycle of the project Develop detailed project plans that: define the scope of the project, layout project timeline with key milestones, identify and mitigate risks and establish benchmarks for successful outcome Communicate proactively and effectively with Engineering, Product, Sales, Customer Success, and the Customer to drive progress, identifying risks and issues that could affect project deliverables Create, manage and maintain all project artifacts and records Liaising internal and external stakeholders effectively and efficiently with clear objectives and deliverables Monitor and control project scope to ensure alignment with milestones through change control management procedures Identify and communicate when revenue needs to be captured Present project status report to executive stakeholders, inclusive of timeline, key issues and risks (scope creep), and applicable KPIs Gather, analyze, and provide feedback on the project’s progress and process to increase effectiveness, efficiency, and collaboration Ability to travel when needed; less than 15% expected

Requirements

3+ years of proven experience in managing enterprise implementation projects
Current PMP certification
Deep organizational skills including high attention to detail, multi-tasking skills, advanced time management and analytical skills
General knowledge of Project Management tools and methodologies, such as Iterative/Agile, Incremental, and Predictive.
Experience in directly managing project staff resources
Problem-solver mindset with the ability to set appropriate expectations, deliver on commitments and seamlessly pivot with changing priorities
Excellent customer-facing and internal communication skills, ability to build rapport quickly
Friendly, professional communication style
Self-starter, reliable team player with strong initiative and the ability to thrive in a high-intensity environment

Nice To Haves

Experience with Wrike or similar project management tools
Experience in the automotive industry

Responsibilities

Oversee and directly manage enterprise and mid-market projects from initiation to completion
Set and manage customer expectations throughout the lifecycle of the project
Develop detailed project plans that: define the scope of the project, layout project timeline with key milestones, identify and mitigate risks and establish benchmarks for successful outcome
Communicate proactively and effectively with Engineering, Product, Sales, Customer Success, and the Customer to drive progress, identifying risks and issues that could affect project deliverables
Create, manage and maintain all project artifacts and records
Liaising internal and external stakeholders effectively and efficiently with clear objectives and deliverables
Monitor and control project scope to ensure alignment with milestones through change control management procedures
Identify and communicate when revenue needs to be captured
Present project status report to executive stakeholders, inclusive of timeline, key issues and risks (scope creep), and applicable KPIs
Gather, analyze, and provide feedback on the project’s progress and process to increase effectiveness, efficiency, and collaboration
Ability to travel when needed; less than 15% expected

Benefits

Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire
11 paid holidays
Flexible time off - take the time off you need!
Matching donations for approved charitable organizations
Group volunteer efforts