Project Manager II, IRT Client Services

IQVIA•Durham, PA

3d•$58,300 - $145,800•Remote

About The Position

The main purpose of this role is to manage the assigned IRT studies in a way that ensures all patients get the study drug on time and the study and data integrity are maintained from study go live to close out. An important aspect of this role is to develop the relationship with the client while the study is ongoing in such a way that they look to IQVIA as a trusted partner.

Requirements

Bachelor's degree or equivalent combination of education, training and experience required
6 months to 3 years clinical research or project management experience required
Strong customer service ethic, always providing excellent service to both internal and external ‘clients’.
Confident in working with external Clients.
Accountable to perform tasks on-time, and with high quality.
Excellent written and verbal communication skills
Strong team player with ability to work independently
Solid organizational skills including attention to detail and multi-tasking skills
Good problem solving and analytical skills
Ability to learn a technical system (continued development of technical aptitude)
Strong IT skills and working knowledge of Microsoft Office

Nice To Haves

Experience working in a customer service environment preferred

Responsibilities

Act as main point of contact for the client during study maintenance
Organize or participate in regular client meetings
Respond to all client requests in a timely manner
Manage budget and Change Orders (Cos) as required
Provide regular updates to client on study related information
Proactively review supply strategy for improvements and identify risks
Periodically review study data to identify trends or issues
Author data change requests based on client’s need
Pre-approve data change requests raised by Helpdesk staff
Coordinate the implementation and review of the data changes
Review Helpdesk tickets that get escalated from Helpdesk to Project Management
Take appropriate actions to resolve the tickets as quickly as possible
Initiate updates to Helpdesk study guides
Draft study specific user guides and finalize based on PM comments
Investigate issues and manage them through to resolution
Review study alerts and action or escalate as appropriate in a proactive way
May provide information and training to new hires
May attend Investigator Meetings, or participate in client audits (representing study)
May manage System Change Requests (SCRs) for bug fixes other than the category of “PMG”. Work with a system design PM, assisting with User Guides and Helpdesk study guides for SCRs as needed
Other related duties as required by business need