Project Manager- Eurofins Environment Testing, Buffalo NY

EurofinsBuffalo, NY
4h$60,000 - $70,000Onsite

About The Position

Eurofins Environment Testing - Eastern Analytical is searching for a Project Manager I on location in our Buffalo, New York Laboratory. Candidates should live within a commutable distance to the lab. Do you have 5 years of Project Management experience working in Environment? Apply today for a rewarding opportunity with the leader in Environment Testing. This position is full-time, Monday - Friday, 1st shift. Compensation is $65,000/year The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.

Requirements

  • To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
  • BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree
  • 6-12 months of client relationship/customer service experience
  • Requires additional lab training in methods and QA across multiple departments
  • Working knowledge of environmental regulations
  • Basic knowledge of the LIMS
  • Strong interpersonal, communication and problem solving skills
  • Effective time management
  • Strong organizational skills
  • Leadership skills
  • Multi-tasking
  • Adaptability and flexibility
  • Ability to ensure requirements for On-Time Delivery are met
  • Authorization to work in the United States indefinitely without restriction or sponsorship
  • Attention to clients: demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback
  • Technical familiarity: seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
  • Customer service orientation: strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands.
  • Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers.
  • Perform other duties as assigned

Nice To Haves

  • Prefer some bench chemist or field experience

Responsibilities

  • Project Set-up
  • Project review in LIMS
  • Sets up project
  • Adds any project notes (special reporting and invoicing instructions, etc.)
  • Reviews project documentation
  • Adds any project documentation to central repository
  • Sets up client for Total Access
  • Manages purchase orders, task orders, contracts, and change order requests
  • Verified that lab compound lists and limits meet project requirements for new projects not quoted
  • Add any project specific limits/lists to LIMS
  • Deliverable assignment and delivery route
  • For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.
  • Communicates project details to operations
  • Initiates project kick off call with client and pertinent staff, if needed
  • Engages work share labs, service centers, and non-Eurofins locations as needed for new projects not quoted
  • Works with operations to ensure adequate capacity for incoming work (forecasting)
  • Provides updates to operations on upcoming work
  • Familiarity with state and national program requirements as it pertains to work mix
  • Create bottle orders
  • Schedules courier and field sampler, if needed
  • Confirms non-Eurofins subcontract labs area on the approved list and set-up as vendors for new work
  • Confirms non-Eurofins subcontract labs are on the approved list and set-up as vendors for existing work
  • Initiates approval process for any subcontract labs not on the approved list
  • Generates subcontract paperwork
  • Generates accounting software requisition when sending subcontract samples
  • Verifies that lab certification meets project requirements
  • Verifiers that lab compound lists and limits meet project requirements for new quotes
  • For new quotes confirms that EDD format is available (delivery assignment and delivery route). If new format is needed, submits a helpdesk ticket
  • Engages work share labs, service centers, and non-TA locations as needed for new quotes
  • Provides supporting documentation to client as needed (Contract list, bottle table with preservation, etc)
  • Sample Receipt
  • Communicates any issues to clients for duration of project
  • Manages incoming work for rush and short holds
  • Reviews log-in
  • Resolves log-in issues with client
  • Informs client of any log-in discrepancies
  • Sets samples to “available” after review
  • Sends client sample receipt confirmation
  • Reviews draft invoice
  • Confirms that any client needed information (Purchase order, project number, etc) is recorded in LIMS for invoicing
  • Reporting
  • Client specific report requirements
  • Reviews job list daily and manages due dates
  • Communicates any expected delays to clients before the job due date
  • Confirms any data anomalies (filtered>dissolved, deviations from historicals, etc) with operations before submitting to client
  • Reviews reports and EDDS before issuing to the client
  • Confirms correct report format and EDD format is used
  • Creates and issues final report by client due date
  • Issues final data packages
  • State reporting forms and submission
  • DMR forms
  • EDD checkers
  • Data upload
  • Compiles case narratives
  • Invoicing
  • Sets up delivery route
  • Reviews final invoice before issuing to client
  • Generates credit/debit memos as needed
  • Submits credit/debit memos for approval
  • Submits approved credit/debit memos to client, if needed
  • Submits revised invoices
  • Initiates follow up calls to confirm correct invoicing
  • Works with collections on A/R follow up
  • Regular review of A/R status
  • Client Set-up
  • Work with CSM to communicate lab capabilities to the client
  • Requests new client review
  • Confirms sales assignments with Business Development Manager
  • Takes new quote requests from clients
  • Reviews client contract requirements/coordinates review
  • Reviews purchase orders
  • Submits purchase orders for approval and returns approved orders to client
  • Follow up on client terms and credit limit
  • Account Maintenance
  • Follow up calls and visits with clients
  • Provides technical support as needed
  • Uses company resources to follow up on client requests
  • Familiarity with company capabilities and key contacts
  • Forward opportunities and leads to sales
  • Forecasts upcoming work
  • Asks for the next opportunity
  • Area of responsibility (air, regulations, etc)
  • Submits client complaints and participates in correction action/follow up as needed
  • Communicates client issues/complaints to sales
  • Follow up on client requests
  • Supports the follow up of quotes/bids for tracking purposes
  • Quotes & Proposals
  • Initiates project QAPP review with operations, QA, and subcontract labs as needed
  • Initiates technical support from operations as needed (special requests, method development, technical review, etc)
  • Quote generation and approvals
  • Reviews client quote requests for capabilities, certifications, scope
  • Confirms client contracts (if applicable) and pricing
  • Determines lab placement for the work
  • Confirms that lab certification meets project requirements
  • Confirms the lab compound lists and limits meet project requirements
  • Creates quotes
  • Submits quotes for approval
  • Sends quotes to client
  • Forecasts quotes
  • Provides QAPP/SOW information to the client as needed
  • Updates status in LIMS

Benefits

  • As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.
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