Project Manager I

Verisk Analytics•Lehi, UT

38d

About The Position

We are seeking a motivated and detail-oriented Project Manager I to join our Product Management team. In this role, you will play a key part in delivering successful software implementations while collaborating closely with cross-functional teams. This full-time position offers you the opportunity to grow your project management skills in a dynamic, fast-paced environment while making a direct impact on our clients' success.

Requirements

Expected to work 40 hours per week
BA/BS in business or related technical field or equivalent experience preferred
1+ years as Implementation Specialist I or equivalent experience
3+ years' experience in software support or related area
Experience debugging and troubleshooting software
Strong organizational, planning and coordination skills
Ability to manage priorities and tight deadlines
Ability to work independently to achieve exceptional results
Ability to manage and motivate personnel who are not direct reports
Strong communication skills and the ability to work well with team members and other departments
Outstanding Customer service focus and skills
Knowledge of property insurance claims processes
Proficient with MS Office, MS Project, Visio, Excel, MS PowerPoint & Internet technologies
Proficient of electronic data interchanges (EDI)
Proficient with XML, SQL
Proficient with FTP, sFTP, and Web Services
Proficient with Oracle, Keycode Manager, and Online Instance Admin

Responsibilities

Specializes in both Data Integration and Multi-Product Software Implementations.
Creates project plan for implementing new customers, recommends specific features and workflows to make project most effective.
Trains and mentors junior team members.
Sets up and configures software or import/export processes.
Holds kickoff and status calls to keep shareholders informed.
Provides or coordinates customer training.
Answers customer questions, and aids in troubleshooting errors.
Provides software demos and assists customers with implementation of new software features.
Logs defects and works with product teams on resolution.
Coordinates suggestions and project requests between customers and product teams.
Investigates billing inquiries.
Submits custom development projects to create customer templates.
Some travel required to visit customer accounts when appropriate.
Must be able to perform duties with reasonable accommodation.
Occasionally after-hours work required.