Project Manager, Field Operations

Tesla•Austin, TX

33d

About The Position

The Field Operations Project Manager will address pivotal challenges within our Collision organization, ensuring adherence to standards by dismantling silos, collaborating with cross-functional teams, and providing crucial field feedback to support partners. This role involves translating insights from one project to the next while driving process improvements across all Collision sites and functions. Ideal candidates will ensure quality standards are met and deliver cost-efficient, scalable solutions to challenges impacting the customer experience. You will be measured on your ability to execute key service initiatives, including but not limited to production planning, shop loading, scheduling, and mobile service. Partner with sites in region, root cause day to day issues, support resolution, and provide feedback to support teams on operations and system enhancements to prevent issue occurring again Maintain headcount reporting and allocation accuracy, develop and deploy organizational recognition programs, organization expense management, and maintaining cadence of executive reporting Manage multiple operational projects simultaneously, ensuring timely delivery of milestones, adherence to budgets, and alignment with organizational goals Monitor and evaluate the effectiveness of operational programs, recommending and implementing improvements as needed Connect with relevant stakeholders and build cross-functional relationships at all levels within Tesla, from the production floor to top management Work closely with legal, IT, finance, HR, and other departments to integrate operational practices into daily operations Show high adaptability and eagerness to handle extra duties and responsibilities, supporting different areas of the organization beyond their main tasks when the criticality justifies it When sending your resume, please describe a few of the hardest problems you solved and exactly how you solved them

Requirements

Minimum 5 years working experience in collision, used car, or service OR a clear display of excellence and outstanding achievements when experience is missing
Excellent analytical and problem-solving skills to assess risks and develop effective mitigation strategies
Detail-oriented with a commitment to accuracy, quality, and confidentiality
Can-do attitude and a maniacal sense of urgency
Willingness to work on difficult challenges and projects regardless of discipline. 50% travel based on business needs
Exceptional communication and interpersonal skills to collaborate with diverse stakeholders and present complex information clearly

Responsibilities

Address pivotal challenges within our Collision organization, ensuring adherence to standards by dismantling silos, collaborating with cross-functional teams, and providing crucial field feedback to support partners.
Translate insights from one project to the next while driving process improvements across all Collision sites and functions.
Ensure quality standards are met and deliver cost-efficient, scalable solutions to challenges impacting the customer experience.
Execute key service initiatives, including but not limited to production planning, shop loading, scheduling, and mobile service.
Partner with sites in region, root cause day to day issues, support resolution, and provide feedback to support teams on operations and system enhancements to prevent issue occurring again
Maintain headcount reporting and allocation accuracy, develop and deploy organizational recognition programs, organization expense management, and maintaining cadence of executive reporting
Manage multiple operational projects simultaneously, ensuring timely delivery of milestones, adherence to budgets, and alignment with organizational goals
Monitor and evaluate the effectiveness of operational programs, recommending and implementing improvements as needed
Connect with relevant stakeholders and build cross-functional relationships at all levels within Tesla, from the production floor to top management
Work closely with legal, IT, finance, HR, and other departments to integrate operational practices into daily operations
Show high adaptability and eagerness to handle extra duties and responsibilities, supporting different areas of the organization beyond their main tasks when the criticality justifies it

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program