Project Manager, Eviction Diversion Initiative (Syracuse/Rochester)

Center for Justice Innovation • Rochester, NY

1d

About The Position

The Eviction Diversion Initiative is a project of the Center for Justice Innovation in partnership with the New York State Unified Court System. After a successful pilot in New York City and on Long Island, EDI will be launching in Rochester and Syracuse Housing Courts. The Center for Justice Innovation seeks to hire two Project Managers for the Upstate New York EDI team – one Project Manager for Rochester Housing Court and one for Syracuse Landlord/Tenant Court. Reporting to the Project Director, EDI (Upstate New York) the Project Managers will lead implementation and day-to-day operations of EDI, supervising direct service staff, and ensuring consistent, high-quality service delivery. The Project Manager will serve as a key operational and relational bridge between tenants, court partners, public benefits administrators, and service providers, ensuring all housing court is a place where people facing eviction can find support with immediate and interconnected needs and remain stably housed.

Requirements

• Bachelor’s degree and 2-3 years of relevant experience or Master's degree and 1-2 years of relevant experience (related to housing court, tenant rights, public benefits navigation or human services) or 5-6 years relevant professional or lived experience;
• 1-2 years of prior supervisory experience required;
• Must be a skilled communicator (both oral and written), able to work in multi-disciplinary setting and maintain strong relationships with multiple agencies and organizations, both onsite and in the community;
• The candidate should have strong leadership and management skills and possess the ability to multi-task;
• Knowledge of landlord/tenant court preferred;
• Language other than English skills highly desirable;
• Strong strategic thinker with the ability to balance immediate operational needs with long-term planning;
• Highly organized, detail-oriented, flexible, and innovative, with sound judgment, tact, and diplomacy; and
• Commitment to the mission, values, and populations served by the Center for Justice Innovation.

Nice To Haves

• Knowledge of landlord/tenant court preferred;
• Language other than English skills highly desirable;

Responsibilities

• Manage day-to-day EDI operations, ensuring effective, timely, and trauma-informed service delivery;
• Supervise, train, and support Housing Navigators and interns, including onboarding, coaching, performance management, and coverage planning;
• Provide direct assistance to housing court litigants as needed, including support navigating court processes, accessing rental assistance and public benefits, and understanding tenant rights;
• Design, implement, and refine site-level interventions related to eviction prevention, housing stability, and civil legal resources in response to emerging tenant and court needs;
• Develop, maintain, and troubleshoot intake, referral, case management, and data-tracking systems to ensure timely communication and updates to the court;
• Serve as a liaison among tenants, judges, court attorneys, clerks, and court administration to help resolve issues related to nonpayment of rent, repairs, and other eviction risks;
• Build and steward collaborative relationships with local partners, including city and county agencies, legal services providers, housing agencies, social service organizations, and community-based groups;
• Coordinate with partners to facilitate referrals, inspections, documentation, workshops, and outreach related to housing, benefits, repairs, and tenant rights;
• Review and monitor housing court stipulations and agreements to support compliance and identify issues requiring escalation to EDI leadership or partners;
• Ensure accurate and timely documentation of client services, outcomes, and program activities in centralized databases;
• Oversee monthly data submissions and support grant reporting by providing operational updates, metrics, and narratives as requested;
• Oversee office operations at assigned court sites, including facilities, signage, supplies, and technology needs;
• Represent EDI at meetings, trainings, and local forums as delegated by the Project Director; and
• Additional tasks as necessary.

Benefits

• The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA.
• We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans.
• We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager