Project Manager- EIT Service Center

Cardinal Health

22d

About The Position

What IT Program & Project Management contributes to Cardinal Health The IT Service Center serves as the primary point of contact for resolving technical issues and addressing client inquiries in alignment with established service level objectives, processes, and procedures. In addition to day-to-day support, the IT Service Center plays a critical role in ensuring readiness for the deployment of new technologies, applications, and processes across Cardinal Health. As a Project Manager, you will be responsible for driving projects through the full lifecycle—from initiation to closure—while leveraging industry-standard tools, methodologies, and best practices to achieve project objectives. This role requires strong organizational skills, the ability to manage competing priorities, and a commitment to delivering high-quality outcomes that support both IT and business goals.

Requirements

4 – 8 years of experience, preferred
Project Management Professional (PMP) certification preferred
Experience with IT Service Management (ITSM) frameworks such as ITIL, preferred
Bachelor's degree in related field, or equivalent work experience.
Experience in leading IT initiatives with a demonstrated ability to execute on time and on budget, preferred
Ability to influence and negotiate with stakeholders at all levels, preferred
Ability to effectively plan and organize an initiative, preferred
Prioritize tasks, manage time effectively, and ensure that the deliverables are completed within the set timeframe, preferred
Strong interpersonal, collaboration, organization, and problem-solving skills, preferred
Detail oriented and highly motivated, preferred
Possess high level of personal initiative, preferred
Proficiency in Microsoft Office products is preferred
Proficiency in Hive project management software, preferred
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
Develops technical solutions to a wide range of difficult problems.
Work independently with minimal supervision, taking full ownership of projects and driving them to successful completion.
Influence stakeholders and negotiate resources to ensure project success.
Deliver clear, concise, and transparent updates to stakeholders, including project health, risks, and forecasts.
Develops technical solutions to a wide range of difficult problems.
Proactively identify risks and issues, develop mitigation strategies, and resolve challenges with sound judgment.
Stay current with industry best practices, emerging technologies, and project management trends to enhance your effectiveness.
Act as a mentor to less experienced colleagues including Project Advisors.

Responsibilities

Lead Complex IT Projects: Manage end-to-end delivery of IT initiatives within the Service Center, ensuring alignment with organizational goals and strategic priorities.
Project Planning & Execution: Leverage Hive to develop detailed project plans, timelines, and resource allocations. Drive execution through disciplined project management methodologies including initiating, planning, executing, monitoring and closing processes.
Stakeholder Engagement: Act as the primary liaison between IT teams, business advisors, leadership and front-line analysts. Facilitate clear communication of project objectives, status, risks, and dependencies.
Risk & Issue Management: Identify, assess, and mitigate project risks. Maintain RAID (Risks, Assumptions, Issues, Dependencies) logs and proactively resolve issues to minimize impact.
Budget & Resource Management: Monitor project budgets and resource utilization. Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success
Change Management: Support organizational transformation by applying structured change management strategies to ensure adoption and minimize disruption.
Performance Monitoring: Track key performance indicators (KPIs) and project health metrics through Hive and ServiceNow. Provide accurate forecasting and reporting to stakeholders.
Process Documentation: Create and maintain comprehensive documentation including management toolkits, scorecards, and governance artifacts to support transparency and repeatability.
Continuous Improvement: Identify opportunities to optimize Service Center processes and implement best practices for IT project delivery.
Cross-Functional Collaboration: Work closely with technical teams, business units, and external partners to ensure seamless integration of solutions.
Leadership & Mentorship: Provide guidance to project team members and contribute to building a culture of accountability, collaboration, and innovation.
Strategic Alignment: Connect project objectives to broader organizational goals, ensuring short-term deliverables support long-term business outcomes and ensure project objectives align with IT Service Center best support practices.
Negotiation & Influence: Secure necessary resources and gain stakeholder buy-in for project success through effective negotiation and relationship management.