Project Manager, eCommerce

Jellycat • Town of West Seneca, NY

58d

About The Position

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!
As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.
This role is for a highly motivated and dynamic eCommerce Project Manager who possesses a strong inclination towards hands-on involvement and a profound commitment to collaboration.
Working closely with both our Global VP of eCommerce and wider global eCommerce team, the role requires a Commercially minded individual who can develop and manage comprehensive eCommerce and Digital Marketing projects. These projects will include platforms and integrations, UX, SEO and CRM as well as supporting with the overall Global eCommerce strategy.
This role is designed for a leader who thrives in a fast-paced environment, actively seeks out project responsibilities, and excels at bringing together diverse teams to achieve common goals. The ideal candidate will be someone who does not shy away from diving deep into project details and works closely with team members at all levels to drive project success.

Requirements

• Bachelor’s degree in Business Administration, Project Management, or related field. Alternatively clear demonstratable equivalent experience. PMP certification is a plus.
• A minimum of 3 years of experience in eCommerce and Digital Marketing project management, with a demonstrated history of successful project delivery. Experience of working with agile teams a distinct advantage.
• Experience with Shopify
• Exceptional leadership skills with a strong focus on mentorship and team development.
• Experience of resource management with a mix of in-house, 3rd party and contracted resources.
• Excellent communication and interpersonal skills, with an ability to engage cross-functionally effectively with team members, stakeholders, and vendors at all levels from CEO to operational team members.
• Strong analytical and problem-solving skills, with a hands-on approach to tackling challenges.
• Strong commercial awareness and able to demonstrate ability to control costs and ensure quality in project deliverables.
• Proficiency in project management software and tools. Experience of Monday.com is an advantage.
• An unwavering commitment

Nice To Haves

• Experience with Amazon is desirable
• Experience with Operations & 3PL integrations desirable

Responsibilities

• Leading Projects from Strategy to Delivery
• Leading eCommerce and Digital Marketing projects from conception to completion, partnering with the eCommerce Business Analyst to ensure requirements are clear, documented, and stakeholder‑approved.
• Ensuring commercial projects are delivered on time, within scope, and within budget across global time zones.
• Embracing hands‑on involvement in all project phases and actively engaging with team members, stakeholders, and vendors to maintain momentum.
• Fostering Collaborative Project Team Management
• Cultivating a culture of collaboration within the project team.
• Facilitating regular team meetings and workshops to support open communication, problem‑solving, and team alignment.
• Acting as a mediator to resolve conflicts and promote a positive working environment.
• Engaging and Aligning Stakeholders
• Building and maintaining strong relationships with the Global eCommerce Director and all project stakeholders.
• Ensuring stakeholder needs and expectations are clearly understood and addressed through continuous engagement and communication.
• Proactively Managing Risk & Enabling Problem‑Solving
• Identifying potential project risks and issues early.
• Leading collaborative problem‑solving and decision‑making processes with the right team members and stakeholders involved.
• Driving Continuous Improvement
• Promoting a culture of continuous improvement through regular feedback loops.
• Implementing project management best practices and leveraging team insights and industry trends to enhance efficiency and effectiveness.
• Optimizing Resource Management
• Securing and allocating project resources — including cross‑functional partners and budgets — to ensure appropriate skills and capacity.
• Participating actively in the selection and onboarding of project team members.

Benefits

• Discretionary Bonus - This role will be eligible to participate in a discretionary annual bonus scheme with awards based on both company and individual performance.
• Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through VSP. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.
• 401(k) - Eligible for Safe Harbor 401(k) Plan with 100% employer match up to 5% and immediate vesting.
• Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.
• Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.
• Paid Parking & Building Amenities - Full-time parking space is provided and paid for by the company in the TractorWork’s covered ramp attached to the skyway. TractorWork’s offers several amenities for employees including an on site medical clinic and pharmacy, state of the art work out facility at no charge, both Bar La Grassa and Snack Bar are located in the building, Foodsby food delivery is available daily, and several great coffee shops, lunch spots and walking paths within minutes of our door, and excellent morning coffee served as you walk in the building at no charge.
• Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level