Project Manager, Design & Innovation II

Sutter Health•San Francisco, CA

2d•$52 - $79

About The Position

Will integrate external partners/products into the Sutter Health system. Starting from the partner filtering phase through successful implementation and ongoing integrations. The PM will work to design partner pilots that make the healthcare system more simple, engaging and human – balancing the needs of people, Sutter Health and partner needs. It is equal parts project manager, content owner, and partnership creator. The Project Manager will be responsible for managing a portfolio of projects that will be small to large, highly complex multi-year efforts. These types of projects cross multiple departments and geographies.

Requirements

Bachelor's: Design, Business, Healthcare or other related field
2 years recent relevant experience.
Has deep understanding of how to lead teams distributed across multiple departments and organizations, manage action items, and ship pilots.
Has knowledge of healthcare structures, stakeholders, regulations, constraints, challenges, trends, incentives, technology and opportunities. Stays abreast of healthcare and technology in order to have a trusted perspective when filtering partners.
Has knowledge identifying, evaluating, developing, and managing external partnerships.
Has knowledge in building external partnerships: scoping pilots, matching external partners/products with health system needs, integrating with clinical and support functions, negotiating contracts/agreements, building implementation plans (training, communications, IS, measurement, etc.), leading measurement, and reporting on outcomes.
Has strong interest in user research, synthesis, and prototyping. Able to flex into design tasks as needed to integrate innovation, design and technology into viable solutions.
Demonstrated experience employing Lean methodologies to drive innovation and process design, with an understanding of how Lean and Human-Centered Design interact.
Has excellent project management skills that demonstrate successful program transition from concept to implementation and measurement. Ability to manage multiple projects and stakeholders at once.
Works well with providers and care teams in the hospital, clinic and home setting. Can lead and facilitate interdisciplinary teams including front-line clinicians in creating new or redesigning current service offerings. Can collaboratively coach operations managers through pilots.
Can lead meetings with senior administrative leaders and build strong personal relationships to advance partnerships.
Can facilitate ideating new solutions/products/services in partnership with patients, providers, care teams and operations leads. Can prototype workflow redesigns, wireframes, service improvements, new technologies, updated communication strategies, etc.
Can create actionable information from clinical and financial reports. Can produce pro-formas, as well as reports showing pilot outcomes.
Can support design team members in conducting human-centered research to understand current practices of care delivery in place at Sutter hospitals and doctor’s offices (from the patient, provider and care team perspectives), as well as the human journey outside of the healthcare system. Can synthesize to clearly communicate stakeholder needs, insights, human needs and opportunity areas.
Can use a variety of digital tools to manage projects and produce content. Must have strong capability using project management software, Microsoft Office (specifically: Word, Powerpoint and Excel).

Nice To Haves

A strong understanding of hospital and clinic clinical processes, EPIC workflows, and healthcare privacy regulations is strongly preferred.
Knowledge of Sutter Health data and analytics structure/contacts is preferred.
Skills with Adobe Creative Suite, Sketch, Keynote are preferred.

Responsibilities

Managing a portfolio of projects that will be small to large, highly complex multi-year efforts.
Lead teams distributed across multiple departments and organizations
Manage action items
Ship pilots
Identifying, evaluating, developing, and managing external partnerships.
Building external partnerships: scoping pilots, matching external partners/products with health system needs, integrating with clinical and support functions, negotiating contracts/agreements, building implementation plans (training, communications, IS, measurement, etc.), leading measurement, and reporting on outcomes.
Facilitate ideating new solutions/products/services in partnership with patients, providers, care teams and operations leads.
Prototype workflow redesigns, wireframes, service improvements, new technologies, updated communication strategies, etc.
Create actionable information from clinical and financial reports.
Produce pro-formas, as well as reports showing pilot outcomes.
Support design team members in conducting human-centered research to understand current practices of care delivery in place at Sutter hospitals and doctor’s offices (from the patient, provider and care team perspectives), as well as the human journey outside of the healthcare system.
Synthesize to clearly communicate stakeholder needs, insights, human needs and opportunity areas.
Manage projects
Produce content