Project Manager - Customer Delivery

Forge Nano•Thornton, CO

22h•$90,000 - $115,000

About The Position

Forge Nano Inc, a global leader in Atomic Layer Deposition (ALD) and nanocoating technologies, enabling breakthroughs in materials performance for industries ranging from semiconductors to energy storage and aerospace. Our proprietary ALD systems and process expertise are redefining what’s possible at the nanoscale. Headquartered in Thornton, Colorado, Forge Nano is a fast-growing, innovation-driven company built on a foundation of collaboration, creativity, and technical excellence. The Project Manager - Customer Delivery is the primary customer-facing owner responsible for managing all post-purchase order (PO) activities through system delivery readiness. This role ensures clear communication, alignment of expectations, and proactive management of risks during the tool build phase. The PM acts as the central point of coordination between the customer and internal teams including Sales, Engineering, Operations, and Service. This role bridges the gap between commercial handoff and field execution, ensuring a seamless transition into installation and long-term support.

Requirements

Bachelor’s degree in engineering, Operations, or related field
3+ years’ experience in: o Semiconductor equipment, capital equipment, or complex systems o Project management or program management
Strong technical understanding of system builds (ALD or similar preferred)
Experience working cross-functionally in engineering/manufacturing environments
Experience managing customers
Customer communication & expectation management
Technical fluency (can translate engineering to customer language)
Program/project management discipline
Cross-functional leadership without direct authority
Risk identification and mitigation
Executive-level communication, negotiation, and deescalation skills

Responsibilities

Serve as the primary point of contact for customers after PO receipt to communicate build progress, milestone status, risks and delays, change impacts, etc.
Manage customer expectations with transparency and professionalism.
Manage customer-facing impacts of engineering changes and scope modifications and ensure alignment between internal changes and customer expectations
Own and maintain the master delivery timeline and track status from PO initiation and sales handoff through design, procurement, assembly, QC/FAT, and shipping steps.
Identify schedule risks early, anticipate delays, and drive mitigation plans to help alleviate risks. Drive resolution plans across departments. Escalate critical risks with clear recommendations.
Act as the single-threaded owner across: o Sales (handoff, scope alignment) o Engineering (design status, changes) o Operations (build schedule, material readiness) o Service (installation readiness, resource planning)
Run internal alignment meetings, and communicate liberally to ensure all stakeholders are synchronized
Ensure customer readiness and clean transition to Service at the appropriate phase by confirming Installation readiness,
Customer Site and Facilities Requirements
Resource planning alignment
Provide full project context to Service team