Project Manager, Change Request Management (9-Months Contract)

Hypertec•Plainfield, IN

About The Position

Ready to take the next step in your career? Join a global company shaping the future with technology that drives lasting impact. Hypertec is seeking a Project Manager for a 9-month contract to join our Product Management team in Plainfield, Indiana. If you are motivated, collaborative, and aligned with our values, we would love to hear from you. We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do: Innovation Customer Focus Integrity and Trust Entrepreneurship Respect Communication What You’ll Be Contributing: Oversee the planning, requirements gathering, and execution of ECOs, product engineering changes, and process/product change requests. Act as the central point of communication with Engineering, Product, Supply Chain, and Operations. Partner with customers to clarify requirements, timelines, and impacts. Serve as escalation point when delivery risks arise. Maintain a governance model for reviewing and approving change requests. Apply structured prioritization (e.g., WSJF) to balance business value, cost, and risk. Align approved CRs/ECOs with product roadmap and engineering schedules. Track cost, resource impact, and invoicing for billable CRs. Ensure compliance with ISO, FDA, and industry quality frameworks. Maintain full audit trail in ERP/JIRA/Confluence. Monitor KPIs such as cycle time, SLA adherence, and CR volume. Identify recurring pain points and implement process improvements. Own CR workflow tooling and dashboards for visibility.

Requirements

5+ years’ experience in project management within software development, engineering, operations, or product integration
Proven success in customer change request project management.
Experience managing strategic or high-value customer accounts , balancing client expectations with internal delivery.
Understanding of software development management, contract manufacturing best practices, healthcare, remote patient monitoring, and logistics.
Strong knowledge of operational excellence frameworks (Lean, Six Sigma).
Demonstrated ability to lead cross-functional teams.
SAP/ERP/JIRA/Confluence/Excel proficiency.
Strong organizational and problem-solving skills, with the ability to manage multiple complex projects.
Excellent communication skills, able to influence at all levels of the organization.
Ability to travel within the USA and Canada.

Nice To Haves

Bachelor’s degree in Project Management, Business Administration, Information Technology or related field preferred.
Project Management Certifications preferred.

Responsibilities

Oversee the planning, requirements gathering, and execution of ECOs, product engineering changes, and process/product change requests.
Act as the central point of communication with Engineering, Product, Supply Chain, and Operations.
Partner with customers to clarify requirements, timelines, and impacts.
Serve as escalation point when delivery risks arise.
Maintain a governance model for reviewing and approving change requests.
Apply structured prioritization (e.g., WSJF) to balance business value, cost, and risk.
Align approved CRs/ECOs with product roadmap and engineering schedules.
Track cost, resource impact, and invoicing for billable CRs.
Ensure compliance with ISO, FDA, and industry quality frameworks.
Maintain full audit trail in ERP/JIRA/Confluence.
Monitor KPIs such as cycle time, SLA adherence, and CR volume.
Identify recurring pain points and implement process improvements.
Own CR workflow tooling and dashboards for visibility.