Project Manager - Call Center/Data Collection

Ipsos • Washington, DC

43d • $170,000 - $175,000 • Hybrid

About The Position

We are seeking an experienced Project Manager to lead our contract supporting a large-scale data collection program. This key personnel position will oversee data collection operations across five data collection centers (DCCs) (Atlanta, GA, Dallas, TX, Kansas City, MO, and Fort Walton Beach, FL, Washington, DC), managing a team of staff members collecting critical establishment data nationwide. This is a full-time position requiring strong leadership, analytical capabilities, and the ability to serve as the primary liaison with client stakeholders. This position offers the opportunity to lead a critical federal data collection program that directly influences national economic policy decisions. The successful candidate will play a vital role in ensuring the quality and timeliness of data collection operations.

Requirements

• Bachelor's degree
• U.S. Citizenship required due to government contract
• Five (5) years of experience in administration and management of large contracts with multiple concurrent tasks, including planning, budgeting, and staffing
• Three (3) years of experience in corporate on-site decision-making authority
• Two (2) years of experience developing performance metrics with detailed analyses of staffing, requirements matching, and hiring
• Demonstrated experience defining specifications for reports measuring staff productivity and interpreting data to address deficiencies
• Position requires periodic travel to client locations
• Must be willing to travel to coordinate with DCC locations as needed
• Must complete required identity verification processes
• Must be available to respond to government inquiries during business hours
• Position may require occasional work outside normal business hours to address urgent issues
• Ability to obtain and maintain required security clearances

Nice To Haves

• Advanced degree in Business Administration, Public Administration, or related field
• Experience with government contracts
• Knowledge of survey operations and data collection methodologies
• Experience with SAP Crystal Reports or similar business intelligence software
• Understanding of CATI (Computer Assisted Telephone Interviewing) systems
• PMP certification or equivalent project management credential
• Experience managing geographically distributed teams
• Familiarity with data security and confidentiality requirements

Responsibilities

• Contract Management and Leadership
• Serve as the single point of contact for contract management, reporting directly to the client representative
• Maintain corporate on-site decision-making authority for all administrative and technical matters
• Supervise and direct all contract personnel across all DCCs, maintaining a comprehensive management organization
• Manage subcontracting agreements, data security enforcement, and task reporting/coordination
• Ensure contract compliance with all contract requirements
• Monitor and analyze performance metrics to ensure all Acceptable Quality Levels (AQLs) are met or exceeded
• Develop and implement strategies to improve data collection efficiency and quality
• Prepare and deliver monthly performance reports detailing AQL achievement, quality control metrics, and improvement initiatives
• Conduct root cause analysis for any performance shortfalls and implement corrective action plans
• Stakeholder Engagement
• Meet with client representative and program officials monthly (minimum) to review contract performance
• Attend quarterly in-person meetings as required
• Coordinate with DCC Managers in Atlanta, Dallas, Fort Walton Beach, Kansas City, and Washington, DC for operational alignment
• Serve as primary liaison between contractor personnel and client representatives
• Present technical, financial, and administrative updates to program leads
• Quality & Compliance
• Ensure all staff complete required data integrity and confidentiality training
• Oversee security and confidentiality compliance per program requirements
• Manage investigations of potential data quality issues, reporting findings within required timeframes
• Ensure proper handling of property and equipment
• Staff Development & Operations
• Oversee implementation of training programs across all certification modules
• Develop and maintain Telework Plan ensuring productivity standards are met
• Coordinate phase-in operations (45-day period) ensuring seamless transition
• Manage staffing plans to maintain appropriate coverage at all DCC locations
• Ensure proper documentation of all contractor hours for labor-hour billing components
• Financial Management
• Manage contract budget across firm-fixed-price and labor-hour components
• Provide monthly expenditure reports by labor category
• Submit projections for labor hour fund requirements 8 weeks before period end
• Ensure accurate invoice documentation and timesheet validation

Benefits

• At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees