Call Center Project Manager

V-Tech Solutions • Washington, DC

13h

About The Position

V-Tech Solutions is hiring a Project Manager to manage operations, guide teams, and ensure projects are completed efficiently and effectively. The ideal candidate has experience with call centers, CRM systems, and financial processes, and excels in leadership, problem-solving, and delivering results.

Requirements

• Bachelor’s degree or equivalent experience with 5+ years in call center operations
• 3+ years of project management experience
• Experience leading teams and using call center software, CRM systems (e.g., Salesforce), Microsoft Office, and tax/financial tools
• Team leadership & project management
• Call center & CRM systems
• Financial reporting & analysis
• Communication & problem-solving
• Compliance & quality control

Nice To Haves

• Advanced Excel and experience in call center or financial/tax services

Responsibilities

• Manage daily project operations and ensure contract compliance
• Lead cross-functional teams and guide call center activities
• Maintain quality standards and collaborate with stakeholders
• Provide input on call center activities and process improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager