Call Center Project Coordinator

Alpine Home Air Products

3h•Remote

About The Position

We are hiring Call Center Project Coordinators (PCs) to serve as the frontline owners of customer intake and early-stage experience. In this role, you will guide customers through their first interactions with Alpine, helping them move toward the right next step with clarity and minimal friction. You’ll partner with internal tools (including AI-assisted workflows) and SOPs to understand customer needs, remove simple blockers when appropriate, and create clean, accurate handoffs to the right teams. This role blends real-time customer experience with operational thinking. You’ll shape how customers experience Alpine while also contributing to how our systems and processes improve over time. This role is ideal for someone who enjoys helping people in live interactions, thinking critically about how work flows, and improving processes through thoughtful execution.

Requirements

Care about creating a great experience for customers
Think critically about how processes work and how they could be better
Are adaptable when situations don’t fit neatly into a script
Enjoy solving small problems that remove friction for others
Can handle high volumes without losing attention to detail
Are confident using multiple systems and tools at once
Stay curious and proactive about improving how work gets done

Nice To Haves

Experience in customer operations, intake, support, or coordination roles is helpful
Experience working with SOPs, CRMs, or workflow tools is a plus
Comfort using modern tools (including AI-assisted workflows) is preferred
Strong communication skills, judgment, and a learning mindset matter more than industry background

Responsibilities

Serve as the first point of contact for customers across phone and chat
Guide customers toward the right next step in their journey with minimal friction
Ask thoughtful, targeted questions to clarify goals, constraints, and missing information
Resolve simple issues when appropriate to reduce unnecessary transfers
Apply SOPs and workflow logic while adapting to real-world customer scenarios
Use AI-assisted intake and routing tools as decision support, applying judgment to ensure quality
Set customers and downstream teams up for success through clear documentation and accurate handoffs
Maintain clean, complete data in internal systems
Provide feedback on workflows and flag gaps or edge cases
Handle high volumes of inbound inquiries while maintaining accuracy, clarity, and professionalism