Project Management Team Lead

UPS•Durham, NC

1d•$70,000 - $114,000

About The Position

An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life. This will change the face of medicine as we know it. The main purpose of the Project Manager, Team Lead role is overseeing a team of Project Managers and Project Coordinators , providing guidance on project queries and acting as first level of escalation, in addition to the PM tasks which include the overall responsibility for the successful planning, execution, monitoring, control and closure of a clinical supply project. In this role, the candidate will provide an enhanced level of customer support and operational support for movement of any cell and gene shipment through our Marken’s network and that of our parent company, UPS. As a Project Manager, you will work with our global GMP facilities and branches and a cross functional team to transition new studies, facilitate these movements, and serve as a single point of contact for client interaction. Project Managers will provide a superior level of monitoring, communication and coordination for these lifesaving therapies.

Requirements

Bachelors with Healthcare or Life Science degree or equivalent industry experience.
A minimum of 3 years project management experiences.
Knowledge in Pharma, Medicine, or Logistics.
Excellent interpersonal, verbal and written communication skills.
Experience in dealing with people and speaking to clients.
Experience in the courier or freight industry.
Ability to manage multiple and varied tasks.
Must have an eye for detail and the ability to think on their feet.
Organized and skilled in tracking with the ability to multi-task and problem solve.
PC and Microsoft products experience a must.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

The Project Manager, Team Lead is responsible to lead a team of Project Managers and Project Coordinators by providing guidance to their peers. The Team Lead also serves as a level of escalation on project-related issues.
The Project Manager, Team Lead is responsible for meeting regularly with their team members to discuss performance, general project overviews, as well as any directives as discussed with their regional Director.
Build and maintain relationships with clients, establishing communication plans. Develops appropriate critical path schedules ensuring consensus of milestone dates consistent with business and client expectations and drives program completion in a timely manner.
This role will serve as a single point of contact for the client to drive operational efficiencies, lead communication, and escalate issues
Lead client review calls and present at strategic client meetings
Develop excellent working relationships with internal departments –Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents.
Oversee shipments in Maestro against client specifications and pre-defined lane mapping. Ensure Branches and LSPs follow to the collection and delivery instructions.
Develop client specific work instructions and help set up paperwork or checklists associated with cell and gene shipments.
Working with trade compliance teams to ensure documentation is accurate, complete and attached to Maestro as defined in client specific documentation and SOPs.
Provide support and assistance when dealing with special requirements and inform internal teams where required
Manage own priorities, maintain metrics and analyze data to assess performance and implement improvements
Identify project barriers (resource constraints, capability gaps) and work with the Director Project Management to resolve accordingly.
Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities.
To adhere to all company Policies at all times.
To undertake any other reasonable duties at the request of the Line Manager.