Project Leader, Optimization Team, Product Support
About The Position
RH is seeking a Project Leader, Optimization Team, to elevate product knowledge and transform the way our customer-facing teams understand, present, and inspire with the RH assortment. This role turns materials, craftsmanship, and design philosophy into compelling education, strengthening storytelling, deepening expertise, and driving performance. The ideal candidate is a thoughtful communicator with a discerning eye for detail and design, dedicated to crafting elevated learning experiences that embody the RH brand.
Requirements
- 5+ years of experience in education, learning & development, retail training, or related work; experience in luxury retail or customer-facing environments preferred
- Exceptional attention to detail with an elevated design sensibility
- Demonstrated experience creating and delivering effective, visually compelling learning content
- Proficiency in Canva; experience with InDesign, Photoshop, or other content-creation platforms preferred
- Proven experience collaborating cross-functionally with business leaders and Field Teams
- Excellent communicator with demonstrated capability in content creation or visual design
- High level of professionalism and sound judgment, including the ability to maintain confidentiality and handle sensitive information
Nice To Haves
- experience in luxury retail or customer-facing environments preferred
- experience with InDesign, Photoshop, or other content-creation platforms preferred
Responsibilities
- Design and develop the education and training strategy for new product and collection launches, ensuring the narrative reflects RH's aesthetic and values
- Collaborate closely with Product Development, Merchandising, and other cross-functional partners to ensure accuracy, alignment, and clarity across all product education
- Translate complex product details - materials, craftsmanship, construction, and design philosophy - into compelling selling tools that support and elevate client interactions
- Analyze field feedback and performance insights to identify product knowledge gaps and design elevated education that strengthens understanding and enhances performance
- Compose, refine, and publish product-related communications that inform, inspire, and connect teams to the RH Brand
- Champion consistency of messaging and presentation across all education platforms, ensuring training materials reflect RH's point of view
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Furniture, Home Furnishings, Electronics, and Appliance Retailers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
