Application Support Project Leader

State of Delaware•Dover, DE

14d

About The Position

The Application Support Specialist is part of the Judicial Information Center (JIC), the IT department for the judicial branch. This position is a part of the team that serves as the configuration governance and release assurance authority for JIC, ensuring configuration integrity across all civil and criminal systems. In this role the Application Support Specialist validates, and documents configuration changes implemented by vendors, manages configuration version control, assists with testing, conducts application training, and confirms readiness for release deployments.

Requirements

Proven experience with configuration management, release governance, and change control processes in multi-system environments
Strong understanding of system configuration concepts—roles, workflows, fees, document templates, and business rules
Working knowledge of SQL queries, relational data models, and dependencies across modules
Competence in documenting configurations, maintaining version history, and supporting audit readiness
Awareness of software release cycles, regression testing, and defect triage practices
Demonstrated ability to translate business requests into structured configuration changes under formal governance
Experience facilitating configuration review meetings, maintaining change logs, and coordinating approvals
Understanding of risk mitigation strategies for configuration changes, including rollback and validation steps
Commitment to following standard operating procedures, naming conventions, and documentation templates
Strong analytical ability to identify configuration dependencies, assess system impacts, and troubleshoot complex issues
Excellent documentation skills—able to produce detailed configuration guides, testing artifacts, and change summaries
Clear and professional written and verbal communication; capable of engaging with technical teams, vendors, and court SMEs
Demonstrated ability to manage multiple priorities, track assignments, and meet governance timelines
A satisfactory criminal background check is required as a condition of hire
Direct deposit of paychecks is required as a condition of hire

Nice To Haves

Experience with judicial or government IT systems
Familiarity with information security and data integrity practices in justice or public sector IT
Familiarity with platforms such Contexte ACS, C-Track, CJIS, and/or equivalent court/case systems is strongly preferred
ITIL certification or formal training in configuration/change management frameworks
Working knowledge of system lifecycle management, release coordination, and regression testing practices

Responsibilities

Validates, and documents configuration changes implemented by vendors
Manages configuration version control
Assists with testing
Conducts application training
Confirms readiness for release deployments
Contributes to the governance and assurance of configuration changes across civil and criminal applications
Helps validate both vendor-delivered and internally developed configurations to ensure they align with judicial policy, approved business requirements, and established operational standards
Helps maintain configuration inventories, version-controlled logs, and release assurance documentation, contributing to a consistent record of changes across environments
Participates in release validation by comparing test and production configurations and confirming that implemented functionality behaves as expected
Supports validation of configuration parameters in both the CMS and the mainframe environment, helping ensure that items such as case codes, cost schedules, user roles, and related parameters remain aligned with policy and approved workflows
Assists in confirming the integrity of environment synchronization across test and production partitions
Contributes documentation and input for release reviews, readiness assessments, and change control processes
Supports the documentation, routing, and tracking of change requests to maintain an auditable record of decisions and approvals
Applies their system knowledge to the development of test cases used to validate application functionality during releases, upgrades, and configuration changes
Supports the creation of training materials by documenting configuration and functionality, capturing screenshots or recordings, and sharing information with colleagues and judicial partners to help build operational knowledge across the Courts
Participates in periodic configuration audits to ensure ongoing accuracy, policy compliance, and alignment of application behavior with business needs