Project Lead, Payroll (Hybrid)
About The Position
At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team. We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in? We're looking for a Project Lead who owns the end-to-end process of getting customers up and running with Homebase Payroll. You'll partner with small businesses to understand their payroll needs, work closely with Sales to gather the right information, and make sure every implementation is accurate and compliant — from kickoff to that first payroll run. You're not doing it alone either; you'll team up with an Onboarding Implementation Specialist who handles the technical lift, including YTD and Demographic loads. You're a clear, confident communicator who can break down complex payroll concepts for customers and internal teams alike. You don't shy away from ambiguity; you dig in, research state-by-state regulations, and find answers independently. Payroll complexity across states, counties, and municipalities? That's your kind of puzzle. You're metrics-driven, highly organized, and you see things through — flagging risks early and driving work all the way to the finish line.
Requirements
- 3+ years in an Implementation, Onboarding, Payroll, or Project Management role at a SaaS company; payroll implementation experience strongly preferred
- Proven project management experience managing multiple client engagements simultaneously
- Advanced in Excel or Google Sheets — you're comfortable cleaning, reconciling, and working through large data sets
- Hands-on experience with CRMs (e.g., Salesforce), phone systems, and basic technical troubleshooting
- Actively use AI tools to improve support workflows and operational efficiency.
- Partner with others to test, measure, and refine AI-driven solutions.
- Use data to evaluate AI performance and recommend improvements.
- Continuously learn and adapt as AI capabilities evolve.
Responsibilities
- Own the end-to-end payroll implementation experience — you're the customer's primary point of contact from kickoff through first payroll run, keeping projects on track and on timeline
- Collect and reconcile complex customer data, including business entity details, employee demographics, and YTD payroll records from prior providers
- Train customers on Homebase Payroll, ensuring they leave onboarding confident and self-sufficient
- Investigate and resolve customer payroll questions by researching regulations, troubleshooting system issues, and partnering cross-functionally when needed
- Collaborate with Sales to address implementation blockers that require customer follow-up
- Surface product feedback and partner with Product and Engineering to improve customer-facing functionality and internal tooling
- Maintain clean, accurate records in Salesforce throughout every implementation
- Collaborate in the office Monday through Thursday
Benefits
- Stock options + 401(k) with 4% match
- Medical, dental, and vision coverage + FSA options
- Unlimited PTO (salaried) + company holidays
- Up to 12 weeks of paid parental leave (after 6 months of service)
- Life insurance + short/long-term disability coverage
- Work From Anywhere Month + meeting-free weeks yearly
- Meals provided, commuter benefits, team offsites, and Customer Days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
