LN Venues, Project Implementation Analyst

Live Nation Worldwide • Dallas, TX

1d • Remote

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
As a member of the Venue Nation IT team, the Project Implementation Analyst within Service Delivery will join a talented, diversified team that supports a variety of initiatives across the Venue Nation IT division. As a member of the team, this individual will operate as a project management resource based in the central or eastern regions. Working with executive leadership, this position will help implement workflows to meet strategic objectives, influence internal and external support teams and develop vendor partnerships. The chosen candidate can expect to fulfill a range of responsibilities from administrative to strategic analysis. They will gain real-world event experience and an intimate understanding of IT service delivery concepts as they leverage valuable collaborative, operational and procedural skills in an exciting/dynamic industry.

Requirements

• A mature attitude and measured approach to relationship management and working as a team
• Demonstrated analytical and problem-solving skills
• Comfort with change and the ability to shift course of action with positivity and urgency
• Strong advocacy for efficient and standardized operations with the flexibility to adapt process when needed
• A proactive approach to issue resolution and risk mitigation
• Outstanding customer service etiquette through written and verbal communications
• Ability to elicit cooperation from internal and external teams, with professional diplomacy and respect
• Ability to reprioritize tasks rapidly and manage conflicting priorities
• Ability to coordinate and collaborate with geographically diverse staff and resources in both daily operations and event support
• 5+ years of working experience in a customer driven support role for an organization similar to our size
• Ability to exercise sound and mature judgment in complex, high pressure situations
• Ability to work in a self-disciplined remote position with proactive communication
• Understanding of project management software such as Asana, Airtable or similar system required
• General knowledge of network technology preferred
• Experience with Telecom services is preferred
• Ability to facilitate meetings or training
• Proficient with Microsoft Office applications
• Strong oral and written communication skills with attention to detail
• Flexible schedule required depending on the needs of ongoing projects and team availability
• Mobile phone and associated cellular access
• Ability to travel on a very limited basis
• Capacity to work remotely within an environment conducive to virtual meetings

Nice To Haves

• General knowledge of network technology preferred
• Experience with Telecom services is preferred

Responsibilities

• Participate in and at times lead cross-functional projects with a focus on timely communication, documentation, data integration and reporting analytics while mitigating budgetary and operational risks.
• Effectively manage support relationships with internal teams and 3rd party vendors stepping in as additional logistics support for Venue IT Managers when requested.
• Administer communication channels leveraging systems such as Slack, Zendesk, Box, Zoom, Airtable and Asana.
• Facilitate acquiring ISP circuits monitoring installation progress for new venue construction and acquisitions.
• Work closely with engineering teams to support procurement and delivery of hardware to meet the Live Nation IT Infrastructure Standards.
• Participate in the analysis of venue circuit/telecom details to ensure we are utilizing the most cost-effective solutions while meeting our delivery standards.
• Help maintain accurate circuit documentation within multiple systems.
• Take an active role monitoring the activities and deliverables of the IT Depot, to meet the needs of multiple concurrent projects.
• Provide “full scope” administrative project support including organizing information, managing logistics, procurement, invoice processing, and cost tracking for assigned projects and as secondary support for other team member projects.
• Continue to develop to meet the ever-changing needs of Venue Nation IT’s dynamic deliverables, leveraging the talents and capabilities of the team.

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match, stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed