Project FeederWatch Assistant - Lab of Ornithology
About The Position
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. The Project FeederWatch Assistant will join a vibrant team in administering, planning, developing, and servicing Project FeederWatch, an international participatory science program, feederwatch.org . FeederWatch is a wintertime survey (November–April) of birds that visit a network of backyards, nature centers, community gardens, and parks in the United States and Canada. When tens of thousands of FeederWatchers count birds in community and send their tallies to FeederWatch, the result is a treasure trove of numbers, which FeederWatch scientists analyze to learn more about bird populations and what we can do to help bird thrive.
Requirements
- Associate degree and up to 1 year of relevant experience or equivalent combination.
- More than one year of customer service, or related experience and possess excellent verbal and written communication skills.
- Experience and savvy with database use and Excel spreadsheets.
- Willingness and ability to perform repetitive tasks such as data entry.
- Must be accurate, methodical.
- Mastery of common computer and mobile phone skills including Microsoft Office Suite.
- Willingness to learn new software as needed (e.g. Jira, HubSpot, etc.).
- Experience that demonstrates sound judgment and problem-solving skills.
- Excellent written skills and ability to write stand-alone articles for blog posts and our annual report.
- Ability to research answers to bird biology questions independently using Cornell Lab informational resources.
- Be able to work independently while supporting the efforts of an overall team.
Nice To Haves
- Advanced experience with spreadsheets and database use highly preferred.
- Creativity, writing, proofreading, and editing experience preferred.
- Knowledge of bird identification and bird biology is useful to answer the publics’ questions but not required; this position is an opportunity for on-the-job learning.
- Experience with nonprofit social networking.
Responsibilities
- Support the public engaged in Project FeederWatch.
- Answer questions from participants by phone, email, and snail mail.
- Troubleshoot users’ technical difficulties with registration, online data entry, and our mobile app.
- Support the Project Leader in all aspects of program delivery and contribute ideas to overall program development.
- Maintain our databases, including creating, updating, correcting, and merging records.
- Review flagged records of bird observations.
- Create and maintain spreadsheets and to track program engagement.
Benefits
- Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
- Our benefits program includes comprehensive health care options, wellness programs, and many employee discounts.
- Generous retirement contributions.
- Our paid leave time include three weeks of vacation and 13 holidays: including an end-of-year, paid time off winter break from December 25th through January 1st.
- Cornell's impressive educational benefits include tuition-free Part-time Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
