Project Engineer

Mainstay Technologies, Inc.•Manchester, NH

20h

About The Position

Working with our clients and internal department, the Project Engineer provides advanced technical services in new projects and ongoing infrastructure support for our clients. The project engineer will consult with clients on their needs, handle the design and installation of infrastructure components, support on-premises or cloud infrastructure, handle infrastructure outage/emergencies, and other infrastructure-related engineering specialties.

Requirements

3+ years of engineering experience building, implementing, and supporting server infrastructure, cloud, and on-premises.
Depth of skills and experience in server administration, such as:
Modern Windows Server operating systems and underlying services such as Active Directory, DNS, DHCP, DFS, NPS, and RADIUS.
Microsoft Azure Infrastructure-as-a-Service: Setup of Servers, Networks, Storage, and VPN connectivity to on-premises equipment. Migrating workloads to Azure.
Office 365/Exchange Online administration.
Backup technologies: VEEAM, Datto, Network Attached Storage, Azure Backup.
Virtualization: VMWare and HyperV hosts, high-availability clusters.
Shared storage concepts and functional working skills with various shared storage technologies (provisioning LUNs, expanding volumes, configuring RAID, etc.) on Dell/EMC, Lenovo, or equivalent SAN.
Current certification in Microsoft Server/Azure, VMWare, or other infrastructure related certificate preferred.
Formal Education (Associates or Bachelors) in Computer Science preferred but not required.
Basic understanding of Networking technologies: Cisco, Cisco Meraki, Fortinet, or equivalent knowledge preferred.
Developing and maintaining business continuity and disaster recovery processes is preferred.
Client focused with strong written and verbal communication skills.
Strong problem-solving skills: Be able to take a challenge, break it down, and solve it using existing or new processes.
Ability to follow and adhere to the defined process.
Ability to effectively multitask and work in a fast-paced environment while producing high-quality results.
Passionate about technology with a thirst for knowledge, continuously learning new technology.
A high level of compassion for both the team and clients: enjoy relating with staff & clients.
Deal maturely with the pressures of the job and take ownership of your own work.
Ability to collaborate, listen to others, seek differing opinions, and have open decision-making.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 50 pounds at times.
Travel between offices and to client sites may be required.

Responsibilities

Infrastructure Design: Design and implement on-premises and cloud infrastructure solutions across diverse client environments
Design secure server/cloud solutions for client environments using existing standards
Migrate on-premises workloads/data to Microsoft Azure, Office 365, and SharePoint
Manage individual/assigned projects from start to finish, outlining the project to determine required labor and hardware, and monitoring gauges for project tickets
Create and maintain documentation, including network diagrams, client equipment inventory, configurations in ConnectWise Manage, and photos from client sites.
Research server/ cloud solutions, choosing the best solution for each client, and sharing knowledge of newly implemented technologies with the team
Infrastructure Support: Serving as a point of escalation, support, and troubleshoot client’s on-premises and cloud infrastructures.
Support, troubleshoot, and resolve advanced technical issues directly from the client or escalate internally, monitoring gauges for unresolved or unaddressed service requests
Participate in an on-call rotation schedule to resolve after-hours technical issues
Participate in after-hours work and maintenance on servers and infrastructure hardware
Handle escalations from fellow engineers, systems administrators, and response services for high-level technical problems
Assist with security remediation items for clients to align with Mainstay best practices, vulnerability scan results, or compliance requirements
Educate fellow team members on troubleshooting knowledge
Documentation: Create and maintain accurate client documentation throughout the infrastructure design and support process.
Create Client Configurations during the design of the Client’s infrastructure
Create thorough documentation throughout the support process, including the steps and the resolution
Assist in the continual improvement of client documentation, identifying areas of improvement for accurate documentation
Update outdated documentation where needed
Research and Design of New Technologies: Work with the team to assist with research and design (R&D) initiatives created by the Manager of Engineering
Work with the Manager of Engineering on researching/testing new solutions for the client base
Create procedures for the team on how to use the new technology
Continually learn and pursue infrastructure-focused certifications
Remain educated on new solutions and technologies, learning how they can support Clients
Time Management & Client Billing: Maintain accurate time entries and effective time management to ensure productivity in a fast-paced work environment.
Properly balance and prioritize workflow, schedule, and assigned tasks
Prioritize requests based on when it needs to be done, how long they might take, how important they might be to the client, and what could happen if they are not done.
Maintain accurate timesheet entries for appropriate client billing, ensuring billable and non-billable time is reflected