Project Engineer

Entech Computer Services LLC • Fort Lauderdale, FL

just now

About The Position

The Project Engineer is a strategic technical position within the organization. This position is
responsible for engineering and implementing complex and non-complex projects within scope and budget defined in statements of work.

Requirements

• Proficiency in and ability to implement and troubleshoot:
• Windows Server and Desktop Operating Systems and Services
• Microsoft Cloud Systems
• Microsoft 365
• Unified Threat Management Appliances
• Managed Network Switching
• Voice over IP Telephony
• Workstation and Server Hardware
• Line of Business Applications
• Managed Security and Mobility Products and Security Architecture and Technologies
• Business Continuity and Disaster Recovery Systems
• Comprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies.
• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English.
• Ability to perform basic math computations.
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to maintain composure and handle stressful situations.
• Must be detail oriented, organized, multi-task oriented and possess excellent communication skill
• High School Diploma or GED (Two years college or equivalent work experience preferred).
• Three years of related experience or relevant coursework.
• Two to three years working in a Technical Support/Service Desk environment. Past Managed Service Provider experience provider.
• Professional IT Certifications, such as:
• CompTIA Security+
• Microsoft MS-100, MS500, or AZ-104
• Fortinet, Cisco, or SonicWall certifications
• This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.

Responsibilities

• Implement complex and non-complex solutions that fall outside the coverage of a client Managed Service Agreement.
• Work with Entech’s Partner Success Managers to engineer projects, identify new products and solutions, and research solutions for existing clients and prospects.
• Work with Entech’s outside sales reps to perform IT Assessments, new client consultations and technology audits.
• Perform new client integration procedures according to project work plans.
• Design, implementation, and support services for Microsoft related technologies: Windows Server, Microsoft Azure, Microsoft 365, etc.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Implement disaster recovery and business continuity solutions.
• Updating and maintaining thorough documentation throughout all project lifecycles and updating Entech’s technical staff via IT Change Notices.
• Act as an escalation point within the service department for complex issues that require review.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Document internal processes and procedures related to duties and responsibilities.
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
• Preparing and carrying out any necessary training for the service team to support new solutions and applications implemented during a project
• Responsible for helping to maintain the confidentiality, integrity, and availability of data belonging to Entech and Entech’s clients by following security policy and industry best practices.
• Adheres to Entech's HIPAA and information security policies.
• All other duties as assigned.

Benefits

• Free Employee Medical Insurance
• Additional Employer Paid Medical Options
• Fully Vested 401(k) Match
• Flexible Time Off (an unlimited amount of paid time off days)
• Free $10,000 Life Insurance Policy
• Six Paid Holidays – PLUS Black Friday!
• Flexible Schedule Options
• Fun Employee Events – Yearly Culture Building Events
• Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees