Project Engineer III

CompassMSP

8d•Remote

About The Position

The Project Systems Engineer will work on challenging technical projects as well as serve as an escalation point for Tier 1 and Tier 2 Engineers. The successful candidate will be highly technical and a natural troubleshooter and leader with great customer service instincts. This position will work remotely on the East Coast and may require occasional travel to client sites.   We are seeking a project technician/engineer to join our Professional Services team. This role requires a strong IT background to understand and address technical challenges. The ideal candidate will be adept at executing projects assigned in alignment with our processes and procedures (Compass Way).

Requirements

Possess a minimum of 10+ years of hands-on experience in an engineering role, equipped to tackle diverse challenges
Prior experience in a Managed Service Provider or Consulting environment is preferred
Proficiency with systems like ConnectWise and IT Glue is advantageous for seamless operations
Collaboration is key; bring your team-oriented mindset to the table
Effective communication, both written and verbal, is essential for clear and concise interactions
Driven by growth? We offer opportunities for personal and professional development
Thrive in a fast-paced environment where adaptability is valued
Join a workplace that values enjoyment alongside productivity
US citizenship and valid driver’s license required

Nice To Haves

Preferred certifications such as A+, Network+, MCSE, Office 365, VCP, CCNA, and Azure are highly regarded

Responsibilities

Proficiently manage multiple tasks of varying size and complexity across diverse client infrastructures
Design and implement server setups, including hardware configuration, peripherals, services, settings, directories, and storage solutions
Expertise in Server migrations: Print\FIle Servers, DHCP Server, DNS, NPS, Application Server w/vendors, Database w/vendors
Configure virtualized environments using platforms such as VMware and Hyper-V to optimize system performance
Expertise in Azure services: IaaS, AVD – Nerdio, Entra ID, Intune, Storage Services (Azure Files)
Expertise in Azure Migrate Services, hybrid cloud management, infrastructure networking, resource management, Identity and access control, Frontdoor services, SSO Integrations
Migration experiences in Exchange Online, SharePoint, OneDrive and Intune
Migration experiences in RDS to AVD environments or upgrading AVD environments, proficiency in FSLogix
Expertise in configuring & deploying Microsoft infrastructures like Windows Server, Remote Desktop Server and SQL Server
Expertise in M365: Exchange Online, SharePoint, OneDrive, Teams, Co-Pilot
Handle configuration tasks related to storage solutions within on-premises infrastructures such as NAS & SAN technologies
Install, troubleshoot, and maintain third-party software solutions such as Datto, Shadow Protect, and Veaam
Design, configure, and troubleshoot network infrastructures, with experience in WatchGuard Firewalls, Sonicwall firewalls, Cisco IOS firewalls, routers, and switches, HP/Aruba switching (Layer 2 & 3), Dell Switching (Layer 2 & 3) and Unifi switching and wireless
Expertise & Proficiency in configuring and troubleshooting firewall technologies, including site-to-site VPNs, security services, QoS, high availability, and routing.
Train other Navigators on skills, tools, and procedures to keep the PS Team on the cutting edge of Professional Services
Provide escalation assistance, coaching, and training to team members to enhance overall performance and skill development
Flexible schedule availability to accommodate varying work hours, including after-hours support when required