Project Deployment Engineer

Komatsu•Tucson, AZ

67d

About The Position

Komatsu is the global leader in mine management technology. Our innovative solutions power mining operations worldwide, driving efficiency, safety, and sustainability. We are more than a company-we are a community of passionate, creative professionals striving to revolutionize the mining industry.

Requirements

3+ years' experience in IT, engineering, or application support.
Intermediate computer skills with knowledge of SQL scripting languages, and Komatsu products or similar applications.
Strong technical acumen in mining technology systems, infrastructure, and operations.
Excellent communication, stakeholder engagement, and problem-solving skills.
Proven ability to manage complex deployments in dynamic environments.
Commitment to continuous learning and process improvement.

Nice To Haves

Bachelor's degree in computer science, IT, or related discipline preferred
Proven experience deploying Komatsu or comparable mining technology solutions.
Direct experience working in or supporting the mining industry.
Familiarity with project management methodologies and best practices.
Experience working with Linux, Docker, and Kubernetes
Fluency in Spanish or additional languages for multilingual environments.

Responsibilities

Collaborate with project managers, key account managers, and customer stakeholders to define scope and support pre-sales activities when required
Conduct comprehensive site assessments to evaluate infrastructure, fleet compatibility, and network readiness.
Develop detailed deployment strategies including software/IT requirements, logistics coordination, and risk mitigation
Ensure all site access, qualifications, and certifications are current and maintained
Execute deployments through installation and configuration of Komatsu's technology suite (Dispatch, Provision, MineCare, Argus, Pegasys, Mine 4D, Mine Platform, etc.)
Complete system upgrades with customers, including gap analysis, functionality testing, and validation.
Lead User Acceptance Testing (UAT) and ensure systems meet operational requirements
Troubleshoot networks, wireless communications, and Komatsu applications using SQL, Forms, and Unix/Linux Shell scripting
Assist with the installation and configuration of Komatsu's Mine Platform solution, including both hardware and software components
Support regional training teams in delivering technical training to operators, maintenance personnel, and IT staff
Provide site-specific documentation (SOPs, troubleshooting guides)
Participate in change management and adoption strategies to ensure successful transition to operational use
Demonstrate successful handover of projects to the Support team, ensuring system stability and customer readiness
Deliver on-site and remote support during stabilization phases
Monitor system performance and address technical issues promptly
Collaborate with engineering and support teams to resolve complex challenges
Assist software support teams with ticket triage, documentation updates, and system monitoring during low deployment activity perio
Collect and analyze feedback from site teams to improve deployment methodologies and inform product enhancements
Identify opportunities for system optimization and additional value delivery
Contribute to internal knowledge bases, deployment playbooks, and best practices
Collaborate across business units to achieve goals, maintaining compliance with corporate project processes, safety policies, and customer site requirements