Pella Corporation-posted about 1 year ago
Full-time
Remote • Rockford, IL
Food Services and Drinking Places

The Project Coordinator (PC) position is responsible for coordinating various aspects of customer orders within specific business segments, such as Retail Sales or Trade Sales. The role focuses on managing the order entry, purchasing, scheduling, delivery, and potential installation of customer orders, ensuring timely and accurate fulfillment. The PC collaborates closely with sales teams, order fulfillment teams, and third-party providers to maintain high levels of customer satisfaction. This position starts in-person at the Rockford, IL office and may transition to a hybrid model after training.

  • Coordinate order entry, purchasing, scheduling, and delivery of customer orders.
  • Manage customer orders from contract through final resolution, including post-installation service issues.
  • Work closely with sales teams and order fulfillment teams to ensure customer satisfaction.
  • Collaborate with third-party providers as necessary to fulfill customer orders.
  • Adapt to varying tasks based on business necessity.
  • Strong organizational skills to manage multiple orders and details effectively.
  • Ability to work well in a team environment and communicate effectively with various stakeholders.
  • Experience in customer service or order management is preferred.
  • Experience in retail or trade sales environments.
  • Familiarity with project management tools or software.
  • Competitive hourly pay rate
  • Work from home office and travel to meetings in the Chicagoland area
  • Full benefits package including Medical, Dental, and Vision
  • Health savings and flex spending accounts
  • Company paid life insurance
  • Company paid short/long term disability
  • 401K with company match
  • Employee assistance program
  • Mileage reimbursement
  • Tuition reimbursement
  • Professional development
  • Positive, supportive, and fun team environment
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