Project Coordinator - Compliance & Revenue Division (Toll Road)

Harris County (TX)•Houston, TX

45d

About The Position

Under general supervision, the Project Coordinator will assist in collecting unpaid toll amounts by supporting in-person and virtual Administrative Hearings, preparing reports, and entering defendant PII into tracking systems for active cases. Individuals in this role will be responsible for coordinating payments with toll road users, supporting collection projects, analyzing data sets, and preparing evidence for multi-vehicle lawsuits. Additional responsibilities include assisting with record requests, verifying ownership details through databases, and handling administrative tasks such as mailing, printing, and refining Standard Operating Procedures. The Project Coordinator is expected to possess strong organizational and communication skills, the ability to manage multiple tasks efficiently, attention to detail, proficiency with various software and database systems, and a proactive approach to problem-solving and process improvement.

Requirements

Bachelor's degree in Business Administration, Project Management, or a directly related field from an accredited college or university and Two (2) years of experience in project coordination, administrative support, or related work involving task tracking, reporting, and communication across teams.
OR
Associate's degree in Business Administration, Project Management, or a directly related field from an accredited college or university and Four (4) years of experience in project coordination, administrative support, or related work involving task tracking, reporting, and communication across teams.
OR
High School Diploma or G.E.D. equivalent from an accredited educational institution and Six (6) years of experience in project coordination, administrative support, or related work involving task tracking, reporting, and communication across teams.
Must possess a valid Texas Driver License.
Exceptional verbal and written communication skills and ability to establish and maintain effective professional relationships.
Proficiency with technology and legal tools such as Microsoft Office 365, Westlaw, and PDF software.
Ability to organize and prioritize assignments to meet deadlines and goals, and efficiently handle a very large caseload, ensuring each case is managed and tracked appropriately.
Ability to draft a wide range of legal documents and correspondence with accuracy and clarity.
Ability to self-motivate/initiate, and implement a high degree of quality control.
Ability to manage highly confidential and sensitive information.
Ability to comply with office policies and training requirements.

Responsibilities

Collection Support: Supports collection efforts for multi-vehicle lawsuits by preparing evidence exhibits through building and executing queries in proprietary software and by compiling, reviewing, validating, and summarizing large data sets generated from those queries.
Administrative Hearing Support: Assists with in-person and virtual administrative hearings three (3) to four (4) times a week.
Tracking & Reporting: Prepares periodic reports and enters information, including defendant personally identifiable information (PII), into database systems and spreadsheets to support the accurate tracking and management of several hundred active cases.
Records Review and Support: Reviews images in records and confirms ownership details using multiple skip-tracing and risk management databases. while also. Provides support in the request and retrieval of records from various government agencies.
Payment Coordination: Meets with toll road users to coordinate payments and provide clear explanations regarding outstanding balances, ensuring a thorough understanding of the amounts due and available payment options.
Administrative Responsibilities: Performs administrative tasks, including mailing, printing, record organization, and continuous evaluation and enhancement of Standard Operating Procedures.

Benefits

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave
Sick Leave
457 Deferred Compensation Plan
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule
METRO RideSponsor Program