Project Coordinator - PrintIQ

Banyan Software

20d•$60,000 - $70,000•Remote

About The Position

The Project Coordinator will support and coordinate customer software implementation projects for printIQ’s cloud-based Print MIS platform. This role is highly client-facing and execution-focused, ensuring projects move forward smoothly, resources are well-coordinated, and customers remain informed and confident throughout the implementation lifecycle. This is not a traditional, certification-heavy project management role. Instead, it is well suited for someone who enjoys coordinating multiple workstreams, working closely with customers and internal teams, and keeping projects organized and on track in a growing SaaS environment. The role is fully remote within the United States and reports into the North American Operations leadership team.

Requirements

2–5 years of experience in a project coordination, implementation, or client-facing delivery role
Experience working in a SaaS, software, or technology-driven environment
Strong organizational skills with the ability to manage multiple projects simultaneously
Clear, professional communication skills (written and verbal)
Comfortable working with remote teams across multiple time zones
Proficiency with project management or collaboration tools (Zoho Projects, Notion, Jira, Asana, or similar)

Nice To Haves

Experience supporting software implementations or professional services projects
Familiarity with cloud-based platforms or SaaS delivery models
Exposure to the printing industry or Print MIS software
Experience working in smaller, fast-growing organizations where roles evolve over time

Responsibilities

Coordinate multiple concurrent customer implementation projects from kickoff through go-live
Track project tasks, milestones, dependencies, and timelines using Zoho Projects and internal tools
Ensure projects progress according to agreed schedules and service expectations
Manage allocation and tracking of professional services hours across projects
Maintain accurate project documentation, updates, and status reports
Serve as a primary point of contact for customers during the implementation phase
Coordinate communication between customers and internal teams including product specialists, implementation consultants, and support
Proactively follow up on action items, risks, and dependencies to prevent delays
Build strong, trust-based relationships with customers by providing clear communication and consistent follow-through
Maintain accurate time tracking and project records to support billing and reporting
Support internal project meetings, scoping discussions, and follow-up activities
Use and maintain project management and collaboration tools including Zoho Projects and Notion
Identify opportunities to improve internal coordination, documentation, and project workflows
Assist with ad hoc operational and project-related tasks as needed
Ask questions, seek clarification, and proactively gather information to keep projects moving
Contribute to a customer-first culture and continuous improvement mindset