Project Coordinator- The Infinity

Action Property Management•San Francisco, CA

23d•$25 - $28•Onsite

About The Position

The Project Coordinator plays a critical role in providing exceptional hospitality, access control, and support to residents and guests while also serving as an onsite representative of Management during the SB800 Reconstruction and window replacement project. This position requires professionalism, punctuality, strong communication skills and a problem-solving mindset to ensure residents feel informed, supported, and well cared for during construction activities in their home.

Requirements

Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.
Minimum of High School Diploma or equivalent.
Strong interpersonal and communication skills.
Ability to stand for extended periods and remain attentive and engaged.
Professional demeanor and appearance required.
Ability to follow instructions, prioritize tasks, and respond effectively to resident needs.
Problem solving mindset with a focus on service excellence.
Understands and is proficient with the Microsoft suite of software such as Outlook, MS Word, Excel, along with BuildingLink and KeyTrac.

Nice To Haves

Prior front desk, concierge, hospitality, or customer service experience preferred.

Responsibilities

Greet residents, guests, and vendors warmly and professionally at all times.
Maintain a strong, visible presence at the front desk and assigned locations.
Answer resident inquiries, provide direction, and escalate issues to Management as appropriate.
Maintain awareness of daily schedules, activities, and building operations.
Uphold security protocols and monitor access to the property.
Be physically present and available in designated units or common areas during scheduled window replacement work as a representative of the Management Company.
Serve as a calm, professional point of contact for residents during construction activities.
Provide basic information to residents regarding the window replacement process, timing, and what to expect, directing more complex questions to Management.
Observe and report any issues, concerns, or irregularities related to construction activity to Management promptly.
Assist with maintaining order and minimizing disruptions during contractor access and work windows.
Support Managementâs efforts to ensure a positive resident experience during the reconstruction phase.
Complete the necessary checklist for each unit entry to ensure all is properly documented.
Work collaboratively with Management, Engineering, and Operations teams.
Demonstrate flexibility to assist with additional duties as needed during the reconstruction project.
Treat all residents, guests, and contractors with respect and professionalism.
Contribute to a welcoming, safe, and supportive environment for the community.
Maintain punctuality and reliability, with consistent on-time attendance.
Wear clean, professional attire appropriate for a front desk and resident facing role at all times.
Exhibit a hospitalityâdriven, serviceâoriented mindset.
Demonstrate strong problemâsolving skills and the ability to remain calm under pressure.
Communicate clearly, courteously, and professionally with residents, staff, vendors, and Management.
Act as a positive ambassador of the Management Company and the community.
Always uphold confidentiality.

Benefits

Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence
medical, dental, vision, pet insurance
401(k) with company match
life and disability support for qualifying team members
generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

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