Multi-Family - Project Coordinator

Talent Acquisition

5d

About The Position

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.
Position Summary
This position is responsible for providing support to Outreach team members, ensuring that information is accurate, files are maintained and continuously reviewed, and continuous communication with business contacts is provided. This position is additionally responsible for managing customer grant processing, informing energy advisors of expiring grants and applications, and assisting customers and clients.

Requirements

• High School diploma or equivalent required
• 1 – 3 years of previous office experience
• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Committed to diversity and inclusion
• Reliable transportation
• Valid driver’s license
• Willingness to travel up to 5%

Responsibilities

• Coordinate with Energy Advisors to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts
• Assist customers with understanding how to participate in programs, how to get project incentives, and coordinating paperwork and applications
• Maintain, update, and add entries to the program databases accurately. This may require contacting clients and trade allies
• Establish proper organization and maintain a proper project file system
• Help maintain and update additional program spreadsheets relating to project tracking and scheduling of work
• Assist trade allies and customers to ensure they have the correct information and marketing materials to promote the energy efficiency incentives
• Provide assistance with customer service, scheduling and other issues as needed
• Answer the telephone and assist with mailing materials when needed
• Follow up with customers or Trade Allies to obtain information for incomplete applications
• Review project applications and documentation to ensure completeness and adherence to program rules and requirements. Communicate incentive changes and disqualifications to customers and Trade Allies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED