TUV Rheinland-posted 4 months ago
Mid Level
Boxborough, MA
5,001-10,000 employees
Professional, Scientific, and Technical Services

Joining TÜV Rheinland means working for one of the world's leading testing, inspection, and certification service providers with more than 20,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement. Responsible for leading and coordinating teams to deliver projects that span across one or more regions for a specific service or business field. Manage resources, schedules, financials, and adhere to quality control guidelines throughout the full systems life cycle. This includes management of risks, issues, and project change requests to ensure successful and on-time project delivery. Insure customer satisfaction by insuring timely completion of projects, interface with internal, external customers/stakeholders and service providers to insure continued progression to assigned project completion date.

  • Coordinate completion of routine to complex projects, provide support for key customer(s).
  • Proactively work with the Project management team to deliver timely project updates to the customer.
  • Regular follow-up and reporting on at risk (completion date, exceeded service hours) task/services/projects, and escalate as needed.
  • Focus on continuous improvement of key KPI's.
  • Develop and manage all aspects of specific service or profit center supported and program engagement from planning, communications, risks, and issues.
  • Regular follow up required to complete evaluations and close projects.
  • Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders.
  • Provide excellent customer service through continuous and regular contact with internal stakeholders for follow-up/updates, responding to inquiries, and researching/resolving any issues/problems.
  • Track and process project/assignments billing for assigned department/group, working with accounting to resolve any billing/accounts receivable/credit issues.
  • Proper forecasting of projects within the specific profit center and/or service supported.
  • Ensure ComPASS and other pertinent systems properly set up for the engineer.
  • Monitor invoicing and ensure service lines are billed in a timely manner.
  • Process administrative report updates.
  • Deliver appropriate and effective executive level communication.
  • Perform other related duties and projects as assigned.
  • Managing or coordinating projects/customer relationships is mandatory.
  • Strong project/time management and organizational skills, with the ability to work in a fast-paced, multi-tasking environment while coordinating multiple and changing projects/priorities.
  • Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple businesses.
  • Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
  • Self-motivated, decisive, with the ability to adapt to change and competing demands.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to work under pressure, carry out urgent requests and meet deadlines.
  • Must be articulate, professional, and be customer service oriented.
  • Team-building skills with technical and non-technical staff.
  • Associates Degree preferred.
  • Competitive pay
  • Multiple health insurance plan options
  • 401(k) with up to 6% company match
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