Project Coordinator-Utility Locate

Lake Superior Consulting•Duluth, MN

2d•$51,000 - $64,000

About The Position

Lake Superior Consulting is seeking a Project Coordinator-Utility Locate to join our team. Lake Superior Consulting (LSC) is a growing engineering company serving multiple energy markets. LSC provides Engineering Services, Integrity Management, and Embedded Servies to meet client needs. The Project Coordinator will play a key role supporting LSC’s expanding Utility Locate program, which delivers locating, damage prevention and coordination services for major utility clients. This program manages a high volume of daily locate tickets and field operations across multiple regions, requiring strong organization, communication, and attention to detail to ensure safe and timely execution of work. The successful candidate will work closely with project managers, field supervisors, technicians, and clients to schedule and coordinate locate requests, manage data, and track performance. This role requires a steady approach, adaptability, and the ability to prioritize critical tasks in a fast-paced environment. Strong communication and follow-through are essential, as the coordinator serves as the central point of contact between clients, field teams, and contractors.

Requirements

Bachelor’s degree or equivalent education in a related field preferred.
Minimum two years of experience in coordination, scheduling, or administrative support role; experience in utility locating, construction, or energy services preferred.
Strong organizational and time management skills with the ability to prioritize competing tasks.
Excellent written and verbal communication skills with a professional, customer-focused approach.
Demonstrated dependability and adaptability in managing multiple priorities under pressure.
Proficiency in Microsoft Office Suite (Excel, Word, Project), and ability to learn new software tools quickly.
Willingness to work outside standard business hours when field teams are active to address questions or concerns.
Ability to travel up to 10% as project needs require.
Ability to work in an office environment for extended periods and communicating frequently with field personnel.
Ability to work a standard work week with flexibility during peak locate seasons.
Occasional lifting of up to 25 pounds and limited exposure to field environmental or varying weather conditions.

Responsibilities

Project Coordination & Execution Coordinate locate tickets, damage investigations, and Watch and Protect activities with field supervisors, technicians, and clients.
Manage and reschedule locate tickets and manage on-time performance tracking.
Track Watch and Protect assignments through completion, ensuring proper documentation and billing.
Support damage investigation reporting and facilitate communication between LSC, clients, and contractors.
Maintain technician schedules, availability, on-call rotations, and Watch and Protect calendars.
Support onboarding of new employees including logistics, setup, and communication lists.
Prepare weekly progress updates, manage invoicing, and track project costs to support accurate reporting.
Participate in project kickoff and coordination meetings as needed.
Communication & Collaboration Serve as a daily point of contact between LSC supervisors, technicians, clients and contractors.
Communicate clearly and professionally to resolve scheduling conflicts, respond to callbacks, and address field inquiries.
Collaborate with internal teams to resolve issues, provide updates, and ensure client expectations are met.
Participate in client meetings to review operating performance and discuss schedule or ticket updates.
Promote a team-oriented environment built on accountability, dependability, and trust.
Reporting & Performance Tracking Maintain tracking spreadsheets for tickets, damages, invoicing, and on-time performance.
Review client reports daily to identify and resolve scheduling errors or late tickets.
Submit map corrections, structure access requests, and related documentation accurately and promptly.
Prepare weekly and monthly summaries for project management and client reporting.
Process Improvement & Technology Learn and apply key software tools such as Utilisphere, DigTix, FieldSmart, and client communication platforms.
Follow established LSC and client processes while identifying opportunities to enhance workflow and accuracy.
Support implementation of standardized project coordination tools and documentation templates.