Project Coordinator (TIS)

DOCUMENT STORAGE SYSTEMS INC•North Palm Beach, FL

2d•$55,000 - $70,000•Hybrid

About The Position

DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. LOCATION: This position is based at our North Palm Beach, FL office and follows a hybrid work schedule, with 1 day onsite each week. OVERVIEW: The Project Coordinator plays a pivotal role in overseeing and supporting initiatives within the Technical Services department. This position is primarily responsible for coordinating cross-functional projects that directly impact departmental operations, ensuring alignment with organizational goals and timelines. As the lead on policy, process, and procedure development, this role initiates and audits changes to maintain compliance and drive continuous improvement. Additionally, the Project Coordinator manages the collection, organization, and distribution of key departmental metrics, procedural documentation, and training materials to support operational efficiency and knowledge sharing across teams. The Project Coordinator will be: This role oversees the projects to support Technical Services. Primary resource responsible for the coordination of projects that impact the Technical Services department. Lead on policy, process, and procedure initiation, changes, and auditing to ensure compliance as well as continual process improvement. Primary resource for the collection and dissemination of department metrics, procedural artifacts, and training materials. Responsible for clear and effective written and verbal communication including the documentation of department activities as they relate to program, portfolio, and project management. Works with stakeholders to identify and document the scope needed to complete the projects. Manage, maintain, and lead all Technical Services projects. Create and deliver various training based on industry best practices. Subject matter expert on the department's policies and procedures. Coordinate and assist with department meetings as they pertain to the projects. Assists Technical Services Management level staff with creating and maintaining relevant reports. Through training, coaching, and support, help the project resources build and utilize best-practice approaches to Technical Services projects. Helps to identify and mitigate risks. Other Duties: Provide feedback to management on ways to improve operational efficiencies in Technical Services. Identifies and removes impediments and prevents distractions. Performs other duties as defined by the Technical Service Management Team Acts as a liaison within the company when addressing project management matters.

Requirements

2+ years of relevant experience in leading or assisting with projects using industry best practices.
2+ years of working experience with: Gathering and analyzing data from various sources. Leading IT or Help-desk projects. Delivering and conducting various meetings.
Experience in working in a helpdesk environment.
Demonstrate the ability to lead and coordinate all phases of a project.
Ability to handle large volumes of email (approximately 25 to 50 emails daily.)
Proficiency in Microsoft Office 365.
Proficiency in Atlassian suite of products.
Skilled in data capture and analysis, in evaluating and assessing organizational impact.
Knowledge of agile development methodologies, values, and procedures.
Proven ability to work independently with limited supervision and with other non-technical departments.
Has an understanding of Scrum and other related methodologies that can be leveraged to provide value to a team/enterprise.
Demonstrates the ability to facilitate and run great, effective meetings.
Associate's degree or equivalent experience and/or education
(at least one certification below within the first 90 days) Information Technology Infrastructure Library (ITIL) Lean Six Sigma Green Belt PMI - Certified associate in project management [CAPM]

Nice To Haves

3+ years of working experience within: Gathering and analyzing data from various sources. Leading IT or Help-desk projects. Delivering and conducting various meetings.
Experience in working in a helpdesk environment.
Bachelor's degree or equivalent experience and/or education
Scrum Alliance - Scrum Master Certification [CSM]
Scrum Alliance - Certified Scrum Product Owner [CSPO]
PMI - Project Management Professional [PMP]
Lean Six Sigma Black Belt

Responsibilities

Overseeing and supporting initiatives within the Technical Services department.
Coordinating cross-functional projects that directly impact departmental operations, ensuring alignment with organizational goals and timelines.
Initiating and auditing changes to maintain compliance and drive continuous improvement.
Managing the collection, organization, and distribution of key departmental metrics, procedural documentation, and training materials to support operational efficiency and knowledge sharing across teams.
Responsible for clear and effective written and verbal communication including the documentation of department activities as they relate to program, portfolio, and project management.
Working with stakeholders to identify and document the scope needed to complete the projects.
Managing, maintaining, and leading all Technical Services projects.
Creating and delivering various training based on industry best practices.
Subject matter expert on the department's policies and procedures.
Coordinating and assisting with department meetings as they pertain to the projects.
Assisting Technical Services Management level staff with creating and maintaining relevant reports.
Helping the project resources build and utilize best-practice approaches to Technical Services projects.
Helping to identify and mitigate risks.
Providing feedback to management on ways to improve operational efficiencies in Technical Services.
Identifying and removing impediments and prevents distractions.
Performing other duties as defined by the Technical Service Management Team
Acting as a liaison within the company when addressing project management matters.