Project Coordinator (Product Services) (Hybrid)

KnowBe4-posted 2 months ago
Full-time • Entry Level
Hybrid • Clearwater, FL
1,001-5,000 employees
Professional, Scientific, and Technical Services
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Join our dynamic Product Services team and drive organizational excellence by orchestrating seamless collaboration across our content creation ecosystem. As Project Coordinator (Product Services), you'll be pivotal in designing and implementing transformational workflow systems that unite our Product Writing, Creative Content, Product Analytics, Community, and Product Localization teams into a cohesive powerhouse. You'll own the full coordination lifecycle: from project tracking through content delivery optimization. The successful candidate combines project management expertise with cross-functional acumen, a genuine passion for process excellence, and proven ability to accelerate team productivity from day one.

  • Drive Operational Excellence: Design and facilitate high-impact coordination systems, unified tracking platforms, and workflow optimization initiatives that directly contribute to content delivery success and cross-team performance acceleration.
  • Documentation & Presentation: Create compelling slide decks, comprehensive meeting notes, detailed action item tracking, and status updates that drive accountability and maintain project momentum.
  • Master Cross-Functional Coordination: Conduct compelling workflow assessments, process optimizations, and practical handoff procedures that identify bottlenecks and create targeted improvement plans for content production teams.
  • Champion Continuous Improvement: Analyze coordination effectiveness through data-driven insights, collaborating cross-functionally to innovate and optimize existing processes based on team needs and delivery feedback.
  • Cross-Functional Partnership: Serve as primary coordination contact, working closely with Product Writing, Creative Content, Analytics, Community, and Localization teams to align deliverables with organizational goals and product release dynamics.
  • 1+ years of project coordination or cross-functional collaboration experience in technology organizations with proven track record of streamlining workflows and enhancing team productivity across diverse content creation environments.
  • Strong organizational foundation with natural ability to identify process gaps and implement solutions.
  • Expertise in project management principles with ability to create engaging, practical coordination systems that drive behavioral change and operational efficiency.
  • Outstanding written and verbal communication skills with meticulous attention to detail.
  • Data-driven approach to identifying coordination needs, measuring process effectiveness, and continuously improving collaboration outcomes through team feedback and performance metrics.
  • Natural ability to serve as a trusted right-hand partner to leadership, bringing calm, collaborative energy and exceptional interpersonal skills.
  • Proven experience in serving as the central hub for complex projects, ensuring all stakeholders have necessary resources, information, and support to deliver results.
  • Company-wide bonuses based on monthly sales targets.
  • Employee referral bonuses.
  • Adoption assistance.
  • Tuition reimbursement.
  • Certification reimbursement.
  • Certification completion bonuses.
  • Relaxed dress code.
  • Modern, high-tech, and fun work environment.
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