Project Coordinator - NGS Service Lab
About The Position
Reporting to the Director, Technical Sales & Field Application Scientist the Project Coordinator will be responsible for all aspects of project management, coordination and implementation relative to the NGS Services Lab and related businesses of Twist Bioscience. Owning execution from customer intake through delivery, while driving scalability, process optimization, and cross-functional alignment. The position manages all of the communications required to facilitate each project, as follows: Communication with customers, sales & field application support, Twist customer service, Twist legal and Twist product management group.
Requirements
- 3-4 years of relevant research experience utilizing Next Generation Sequencing technologies, with 1-2 years in a customer facing role
- Requires bachelor’s degree in Biology, Chemistry or related Life Science.
- Customer communication from inquiry to delivery of services
- Expert understanding of NGS workflows
- Understanding of NGS services offering and customer workflows that the services offerings address
- Proven ability to influence cross-functional teams, and to work effectively with customers, internal operations and sales teams
- Demonstrated track record of managing projects that meet customer expectations
- Outstanding leadership, teamwork, and communication skills
- Hands on, high energy, positive attitude with a can do attitude that gets it done
- Must be able to work outside of regular work hours/ work a flexible shift as needed
- Highly motivated and result-oriented personality with ability to work under pressure
- Motivated team player, positive attitude, excellent initiative and problem solving abilities
- Strong sense of urgency
- Strong organizational skills
Nice To Haves
- Advanced degree and / or hands on laboratory experience a bonus
Responsibilities
- Project coordination and technical leadership for the NGS service and applications lab
- Serve as the technical and operational lead during project intake, translating customer needs into clearly scoped, executable NGS service programs (DNA, RNA, methylation, long-read)
- Own project definition and intake, including: Customer objectives - Translate complex customer goals into optimized sequencing strategies and workflows. Scope, assumptions, and constraints Workflow design and feasibility Cost, timelines, dependencies, and deliverables Success criteria aligned to customer outcomes
- Partner with Sales and FAS to shape opportunities early, including: Defining the right assay or sequencing approach Identifying risks, tradeoffs, and alternative strategies Setting realistic expectations with customers
- Own end-to-end project coordination following intake through final delivery, ensuring continuity between scoping, lab execution, and data delivery
- Serve as the central coordination hub across all functions, including: Lab Operations, Bioinformatics, Customer-facing teams (Sales / FAS), and the Customers
- Drive regular project syncs with the lab manager (daily/weekly) to track progress vs timeline, identify risks, ensure alignment across teams
- Serve as the primary point of contact for project updates post-intake
- Establish and maintain clear communication cadence, including: Status updates, Timeline changes, Data delivery, and invoicing
- Manage customer expectations proactively, especially around: Turnaround time (TAT), Data quality, Scope changes or technical challenges
- Maintain real-time visibility of all active projects in coordination with the lab team
Benefits
- In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
