Project Coordinator (International)

Intelligent Technical Solutions-posted 13 days ago
Full-time • Entry Level
Remote • International Falls, MN
101-250 employees
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The Project Coordinator (PC) ensures smooth execution of client technology projects within a Managed Services Provider (MSP) environment, they play a key role in delivering successful projects by managing small, standardized deployments (such as workstation and printer rollouts) and providing critical administrative and operational support to Project Managers (PMs) on larger, more complex engagements. Working within the ITS project framework, the PC ensures that project tasks are properly scheduled, tracked, and communicated driving project momentum and enhancing client experience. The ideal candidate is highly organized, proactive, and detail-oriented, with strong communication and coordination skills, and a desire to grow within a project-driven environment.

  • Own the delivery of smaller projects that do not require direct Project Manager oversight (e.g., workstation and printer deployments), ensuring alignment with ITS standards and processes.
  • Assist Project Managers with larger projects by scheduling resources, tracking milestones, creating documentation, and maintaining project momentum.
  • Coordinate with internal departments and external stakeholders to ensure accurate task execution, timelines, and expectations.
  • Maintain accurate and up-to-date project documentation, including task lists, status updates, meeting notes, and change logs.
  • Track deliverables and follow up with internal and client teams to ensure timely task completion.
  • Document and escalate risks or issues promptly to the appropriate team lead or PM.
  • Serve as a central point of communication between project stakeholders, ensuring alignment on deliverables, timelines, and expectations.
  • Facilitate scheduling and coordination of internal and client-facing meetings, including sending out agendas and capturing notes and next steps.
  • Promote client satisfaction by ensuring proactive, timely updates and coordination.
  • Enforce PMO standards, templates, and best practices.
  • Support continuous improvement initiatives by identifying recurring bottlenecks or inefficiencies.
  • Manage project closeout documentation, including user acceptance sign-offs and client deliverables.
  • Strong organizational and multitasking ability in a dynamic service delivery environment.
  • Excellent written and verbal communication skills.
  • Working knowledge of IT and MSP operations (tickets, dispatch, project workflow, SLAs).
  • Proficiency with PSA and PM tools (ConnectWise, Moovila, Autotask, ServiceNow, Microsoft Office Suite etc.)
  • Financial acumen (budget tracking, margin awareness, and invoicing support).
  • Ability to stay calm under pressure and manage multiple stakeholders.
  • Strong attention to detail and a proactive approach to identifying and solving problems
  • 1–3 years of project coordination or project support experience in an MSP, IT services, or technology environment.
  • Technical Familiarity: Basic understanding of networks, endpoints, servers, and cloud systems.
  • A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
  • Excellent command of the English language both spoken and written
  • Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
  • Able to pass our online behavior and cognitive assessments.
  • Able to provide NBI Clearance (for PH applicants).
  • Certifications: CompTIA Project+, CAPM, ITIL Foundation (preferred but not required).
  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification
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